emirates.com

1.7
1.7 Based on 940 reviews

Fly with Emirates to over 100 destinations worldwide. Book Emirates flights and holidays today, with the International Airline of United Arab Emirates (Dubai)....

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Average Rating

1.7

/
5

940 Reviews

5 Star
12%
4 Star
3%
3 Star
3%
2 Star
6%
1 Star
75%

Filtered Reviews

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Review Time

swolfs463346
Misleading pricing tactics

I encountered misleading marketing tactics on various partner sites, where a ticket priced at $1900 changed to $4500 during the payment process. This was a frustrating experience.

1
Date of experience: Nov 16, 2025
Molly
Yet another unsatisfactory flight experience

I had another unsatisfactory flight returning from Dubai to Amman. Although the check-in process was chaotic, the crew was helpful. Unfortunately, the flight was aging, and the meal options were limited. There were several issues with boarding and logistics that need addressing.

1
Date of experience: Nov 15, 2025
XXbox123
Feeling neglected as a customer

I felt neglected as a customer throughout my experience. I faced a flight delay with minimal communication from the staff. The disorganization at the airport and the lack of support during my connection were frustrating, especially during a difficult time. I hope for better service in the future.

1
Date of experience: Nov 13, 2025
Marcie S.
Frustrating customer service experience

I am extremely disappointed with the handling of a straightforward request. After canceling two tickets, I have struggled for weeks to obtain necessary documentation for my company. Despite clear explanations, the customer service agents have not provided any resolution or support. This lack of accountability is unacceptable for a major airline.

1
Date of experience: Nov 10, 2025
Madonna Long
Noticing a decline in service quality

I've observed a noticeable decline in service quality. Previously, I appreciated this airline, but recent experiences suggest otherwise. Other airlines seem to be performing better in terms of customer service and overall experience.

1
Date of experience: Nov 08, 2025
Travis Coleman
Terrible customer service

I experienced terrible customer service. I was unable to log into my account to check my points, and the support team refused to assist. I would recommend choosing another airline as this one has proven to be costly and ineffective.

1
Date of experience: Nov 07, 2025
Simon McCabe
Never flying with this airline again

Never flying with this airline again Booked extra leg room seats told. Hours before that seats not available and we might get our money back in 30 daysChat service is a waste of time

1
Date of experience: Nov 06, 2025
David
Do emirates staff have to have “aura”…

Do emirates staff have to have “aura” control? I don’t know how they do it, their team are just incredible!! They wait outside for hours at the airport. Everyone in flight is lovely. For me this is the best airline in the world.1.8 score? Not sure how that adds up.

5
Date of experience: Nov 06, 2025
Casa Ayllón
Poor customer service

Poor customer service — felt like Ryanair treatment at a premium price.

1
Date of experience: Nov 06, 2025
Michael Haring
The service used to be outstanding and...

The service used to be outstanding and excellent but last flight from Dubai to Phuket was nothing special nor pleasant. Seats are as narrow and small as they are with Qatar. Legroom is by no way the advertised centimeters, again the same as Qatar and recline was also limited. Tray was broken, on-board service was mediocre and limited. For hospitality don't turn to flight attendants. There would be no need for negative score but when charging twice as much as Qatar or Etihad there should be a reason for it like better seats or service.

2
Date of experience: Nov 05, 2025

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Business Details

  • Fly with Emirates to over 100 destinations worldwide. Book Emirates flights and holidays today, with the International Airline of United Arab Emirates (Dubai).

  • language https://www.emirates.com

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