Review Time
I paid quite a heavy fare for business class to ensure a comfortable journey, which unfortunately, ended up in a mess, mental stress and extremely disturbing for me. I didn’t receive my baggage upon arrival at Belgrade Airport, though, i emphasised to emirates staff at Islamabad airport due to some prescribed medications for my health issues and important documents related to my business meetings for which i was travelling. In addition to that, the 2nd leg of my journey from dxb to Belgrade was through Emirates business alliance Fly Dubai, and to my complete disappointment, it doesn’t seem to be a business class at all, rather it was nothing better than a bus service. The seats were torn out, seats couldn’t be inclined the way these are supposed to do in business class. I missed my medications and faced serious problems, and also my business meeting went in vain as i was not in possession of the relevant documents. I am not highlighting issues related to clothes and other stuff as i managed them somehow by purchasing which i did not need to.This is an extremely disappointing service quality provided by Emirates, and i am definitely going to take it to every possible forum including legal, social and all othe avenues.
I recently booked roundtrip emirates ticket and they cancelled by return ticket after i reached. i managed to travel back through different airline and i had to travel 50+ hours to get back. However emirates is horrible with refund. They charged me more for the onward journey and refunded less!!! nice way to making business!!! DO NOT BOOK EMIRATES
I had booked a return flight to Zambia via Dubai, with the company edreams, but Emirates cancelled the outbound flight from Manchester to Dubai, and the onward flights. They gave options to change to another flight or keep the tickets to re-book in the future. I was not sure about the status of the return flights, but edreams said the whole flight was effectively cancelled, and I could clain a refund if I preferred that. In view of the uncertainty with Covid I opted to cancel and edreams requested a refund for me. they said it could take 2 to 3 months to receive the refund, but to my amazement, I got the full refund onto my credit card in 7 days Well done Emirates.
Really this is very disappointing from Emirates as I am using emirates since 2015 and was ok but last month they showed that really they are sacrificing everything.We booked as a family our annual leave to our home country on 1st July, and of course due to the demand they provided A380 aircraft where it was fully booked the boarding process took them long time leaving passengers in the middle of no where even families with small kids like our family we were suffering without any help from anyone of the airline. During airport procedures I was injured with a small finger cut so once we are in the air after switching off seat belts sign I pinched the attendant button, and for 40 min no one came (???!!! Emirates ????) to the limit I went to attendants place to request band aid. Adding more I have a boy and a girl where one got served with kids food and the other not for 30 min till I stood up again and requested for the food, and the answer I was provided that “sorry the oven is broke” this was really shocking as a response from an attendant, they even don’t know the customer service basics. And you know why? 2 rows behind us another family who never served with kids food till before landing with 40 min. And the mother was very angry with Emirates.I had to take the same airline traveling back to Dubai for some work and I hoped to have a different experience, once I approached the check in counter I was informed that the flight is delayed with 105 min, and imagine when the flight took off ?? Delayed more with 150 min. I lost all my next day work meetings and had to postpone everything due to their mistake. I was really angry and I wrote to customer service to compensate such loss who took them 2 days to reply my complain explaining how they are aiming for best customer service and trying to be number 1 and by the end they told me nothing and no compensation. I still have 2 flights already booked with them and really this will be the last time I will think flying with such bad attitude and service. With the money we paid we could go in business class for another airline with transit. I wish y booked flights with them will be safe as I don’t trust Emirates anymore.
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