Name: emirates.com
Telephone: 000000000
Rating: 1.7

Gorden Guest

Awful

The airline is nice and enjoyable, however the website is misleading and some of the customer service are awfulI purchased miles as it’s mislead on the website regarding the value of them, I’ve asked for a refund as points.com (the company they sell the points through) allows it through the reward providerStill no refund or resolution even though I have been in touch all day, and a so called “senior advisor” was extremely rude and cocky during the phonecall, really unprofessional I spent £280 on miles and somehow that only discounts about £90 on my flight. You do the math. Lost £190 to Emirates who refuse to do anything about it

Date of experience: Jul 16, 2021

EB75 Guest

4 years ago

excellent airline will never use any…

excellent airline will never use any other

Date of experience: Jul 13, 2021

John Carter Guest

4 years ago

Great Airline, Emirates.

Just a word of thanks and congratulations to Emirates Airlines, Recently I had to cancel our flights to Dubai which was booked on Emirates Airlines, because the Australian Government has advised all Australians Not To Travel overseas, until next year. I rang Emirates Dubai, two weeks ago and unbelievably my FULL refund for both my wife and myself is now credited to my credit card, Well done Emirates, when we are able to travel again I will certainly book Emirates.

Date of experience: Jul 10, 2021

Morgan Parker Guest

4 years ago

London to Maldives via Dubai

We flew with Emirates to the Maldives in December 2020, we deliberately booked with them as they were one of very few airlines where the flight stood a good chance of taking off unlike Virgin and BA who were constantly cancelling flights even though the destinations had reopened and the UK was no longer in a lockdown. The flight was a Airbus A380 to Dubai and then a Boeing 777 from Dubai to the Maldives. On the A380 the flight was pretty much empty so we had the option to upgrade to Business Class for around £500 or remain in Economy. As I’d never flown in business before I agreed to pay the upgrade but unfortunately they had no window seats available and I wasn’t keen on sitting in the middle so I gave it a miss. I’m glad I saved myself the £500 as economy was mostly empty so I spread out and used the row of 3 seats as a lay flat bed instead.The food on all flights was amazing, I ordered vegan on some flights and Indian vegetarian on others as I eat eggs and dairy. The vegan dishes were okay prepared with so much effort, they even provide vegan cheese for the crackers!! In regards to Covid I felt safe at all times but at the same time I didn’t feel like they were going over the top. The cabin crew were amazing and on the flights to and from the Maldives I witnessed the crew being spoken to terribly and at times it appeared quite threatening and yet the crew remained calm and were able to defuse the situation quickly with the unruly passengers. I’d recommend booking with Emirates as they’ve continued to offer a full meal service which also included meals for special diets. BA on the other hand as well as a few others expect people with special diets to bring a packed lunch. Thanks Emirates for keeping us flying and making it possible to continue exploring the World in these difficult times.