Review Time
This was my first time flying with Emirates, and I genuinely expected better. With all the hype around them being a “world-class airline,” I figured I was in good hands. Turns out, I was wrong.I flew from Bangkok to Dubai, then on to Amsterdam. Things got rocky during landing in Dubai—literally. The plane hit serious turbulence, and just seconds before touching down, the pilot suddenly pulled up and went around again. Total chaos onboard. People were panicking, and the woman next to me went into a full-blown panic attack. We were left in the dark for a while until the captain finally announced, 15 minutes later, that we couldn’t land due to strong winds. Fair enough—but say something sooner. The silence made everything worse.When we finally landed, I had just 30 minutes to catch my next flight. There were zero ground staff around to help. No signs, no directions, nothing. I had to full-on sprint across Dubai airport just to barely make it. At the gate, staff casually told me, “You’re really late, we were about to leave.” I told them my flight was delayed and they just said, “But you made it!” Wow. Zero accountability.On the next leg to Amsterdam, I pushed the call button because I needed water to take my meds (window seat, couldn’t easily get up). Nothing. I waited over two hours. Not a single crew member showed up. I only got water when food was finally served. Three hours in, someone came by and noticed the call light still on. I told them I pressed it ages ago. They just said, “Okay, please turn it off then.” That’s it. No apology, no acknowledgment, nothing. Honestly, no one gave a damn.I’ve flown with over 20 airlines (yes, mostly economy), and this was hands down one of the worst experiences I’ve had. Not because of the turbulence—that happens. But the way Emirates handled everything? A complete joke
6 hour Emirates flight on the 777. Aweful. Uncomfortable. Cramped and Stiff. With persons seat reclined in front , it felt like the seat was in your mouth. Much smaller screen and the ICE system continously crashed, and a very much smaller selection of everything on ICE. What a terrible hard product. Just do better. I would not recommend this at all. Got off the flight with a sore back and feet and if you stretched your feet you kicked the persons feet in front of you. This might be ok for a flight for 1 to 3 hours tops and even then you would be pushing it.And believe it or not, they offer this pearl long haul, yes for 14+ hour flights. Much to my horror and dismay, despite having booked 6 months in advance for a long haul, on the A380, a far superior service and hard product by any metric, Emirates because of a them issue, flagged as an "operational issue", 6 months in advance, has switched us to a 777. Now as I mentioned above their 777 service is atrocious, and unfathomable for a longhaul. But they see this as no worries equal swap for an A380. Given we specifically chose the flight to avoid choosing a flight time and date that offered the 777, to be lumped with it after paying for 5 air faires, is truly gob smacking. Then when we reached out to Emirates and pointed out that we specifically planned selected and payed for 1. the A380 2. the long layover with hotel stay and 3. two rows together with window seats as we have 3 children of course this was all confirmed when they took our money. Now we did this trip 3 years ago and believe it or not sort of the same thing happened with "operational issues" only they still supplied the A380 And hotel stay, with the difference being they gave a longer layover which was fine, however they had mixed us all over the plane sitting our children amongst strangers, with our youngest being 5 at time, dreadful and after hours of complaining and phone calls we at least got the children sitting next to us. OMG.So what does this say about Emirates.2 times flying with them. Twice bitterly disappointed. 3 years almost between flights. The odds for them are not good.I thoroughly do not recommend them, upon sharing this experience with others, they arrived to one common conclusion, this kind of bafoonery does not happen with Qatar, they all told me to fly Qatar, they stated their 777 hard product is far superior and at least they will not bait and switch like Emirates does, you get what you booked and paid for.In order to fly the A380, remembering we booked and paid for that, and they are signalling "operational issues ( a they problem)", after spending over $12000 on airfaires, Emirates takes away the hotel offer in the over 20 hour layover and wants an additional over $600, easily another $1000 added to the trip because emirates cannot deliver what they sold you with 6 months notice.....absolutely pathetic. In legal terms this is ripping off the consumer or bait and switch, they can cleverly call it whatever makes them feel competent, but it is a RIP OFF.Please do your research, there are so many more options out there and other carriers who accept that if they screw the pooch, they try to equate the value of their product offering by not being morally bankrupt and hiding behind fine print. Service is rated not only when things go well, but more importantly when they go wrong, and Emirates had shown when they stuff up, they hold all the cards and could only care about what suits them, happy to bait and switch a great product for a truly beyond sub par atrocious product, and make you lump it, really, switching an a380 for a 777.And after confirming the A380 and seating arrangements, I have not yet dared to look at how they have reassigned the seats on the 777, I guess i have 6 months to try to deal with that, no doubt In what I now have come to understand to be the Emirates gold crap standard, we will be placed in random seats as is the Emirates we stuffed up and dont care fashion and take 0% responsibilty because we have fine print.Proof of this is that utterly no due dilligence is taken when moving a booking on family who obviously sit their children next to them, on their new flight they nor asked for or were informed of, thats right, it was only when out of some mircale I rechecked our itinerary, did i pick up the change, Emirates had not even informed us of the first "Operational issue change", only to notice they had commited that gross negligance.I will give them this, they do truly deliver utterly crap customer service , that lacks all the service, with an award winning smile and politeness.DO NOT CHOOSE EMIRATES. DO YOUR RESEARCH, DO NOT FLY EMIRATES.
The economy flights from Paris to Dubai to Cape Town went smoothly: the vegetarian and Jain meal options were good, and the seats were clean, though not very spacious (especially on the Boeing 777-ER).However, our return flight in business class was a shock, we did not expect to suffer BED BUG bites from the mattress topper. These mattress pads were kept in plastic bags and, surprisingly, stored in the aircraft’s male lavatory upon landing. When I asked to use the restroom, the flight attendant kindly agreed but first had to remove several of these bags. On closer inspection, large bugs could be seen crawling inside one of the plastic bags.It seems clear that Emirates’ hygiene protocols urgently need review.As for the food, I actually preferred the economy-class vegetarian/Jain meals over those in business class, except for the fruit. In economy, the fruit had a strong nail polish–like smell, whereas in business, it was fresh, varied, and odorless.
I am extremely frustrated with Emirates Airlines. I trusted them with my baggage and even paid an additional $230 for excess luggage, yet they still managed to lose it. It has now been six days, and there is still no sign of my baggage or any meaningful update from the airline.At Vancouver International Airport, following the advice of the information desk, I contacted Emirates. After waiting an unreasonably long time on hold, I explained the issue to the first representative, only to be transferred to a second person and forced to repeat everything again. I was then passed to a third representative, who was shockingly rude and dismissive. His attitude was completely unprofessional and unacceptable for an airline that promotes itself as “luxury.” He bluntly refused to help me and insisted that everything had to be handled online, even though I had already gone through the online process multiple times.This experience has completely destroyed my trust in Emirates. For an airline that claims to deliver premium service, the way they have handled my baggage issue and treated me as a customer is disgraceful. I will seriously reconsider ever booking with Emirates again.
Business class passengers denied access to the business lounge Rating: ★☆☆☆☆ (1/5 stars)Route: Miami → Dubai Date of Travel: August 29, 2025Class: Business ClassThe Expectation vs. The RealityEmirates promotes itself as the gold standard of luxury travel. But what my wife and I experienced on our Miami–Dubai - Johannesburg trip was not luxury, not premium, and not even honest. Instead, it was a calculated exercise in misleading advertising, poor communication, and terrible customer service—a complete betrayal of the trust passengers place in this airline when purchasing business class tickets.The Lounge Fiasco: A Masterclass in Corporate NeglectAt check-in, we were casually directed toward “the lounge” as though all was in order. What followed was an hour-long scavenger hunt through Miami International Airport with no signage, no guidance, and no Emirates staff who seemed to know—or care—where their own lounge was.Eventually, we discovered the truth by accident: Emirates passengers in Miami are directed to the Turkish Airlines lounge. But there was a catch—one Emirates had failed to disclose.The Hidden Restrictions:The Turkish Airlines lounge staff informed us, with more professionalism than Emirates’ own employees, that our expensive business class tickets did not qualify for lounge access.Yes, you read that correctly: Emirates sells “business class” tickets that come stripped of fundamental business class privileges.At no point during booking, payment, or even check-in was this ever communicated. When I later reviewed Emirates’ published “fare conditions,” I found no reference to such exclusions. This isn’t an oversight—it’s deceptive marketing.Customer Service Failure, Step by Step• The Manager’s Confirmation: The Turkish Airlines lounge manager had to explain Emirates’ own rules. That alone is humiliating for a supposedly premium carrier.• The Emirates Representative: When contacted, the Emirates employee did not apologize or attempt to resolve the issue. Instead, we received a lecture, as though we were trying to sneak into a lounge we had no right to.• The Final Insult: Emirates’ “solution” was to demand $48 per passenger for access—after we had already paid thousands for business class. This was not service; it was extortion, delivered with arrogance.What Emirates Got Wrong (Everything)• Lack of Transparency – No clear disclosure that certain “business class” fares exclude lounge access.• Untrained Staff – Check-in agents sent us chasing a non-existent lounge without knowing their own policies.• Zero Communication – No signage, no guidance, no proactive support.• Customer Disregard – When confronted with their failure, Emirates chose bureaucracy and fees over goodwill.• Deceptive Marketing – Selling tickets as “business class” while quietly stripping benefits is misleading and unethical.The Missed OpportunityA reputable airline would have recognized the problem and acted with grace: grant lounge access, apologize, and win lifelong loyalty. Instead, Emirates exposed itself as profit-driven at the expense of trust.Why This MattersThis is not a petty complaint about a lounge. This is about integrity in premium travel. Business class passengers pay a premium not just for a seat, but for a full experience. Emirates has now positioned itself as the only major airline we have flown where “business class” does not mean business class.And word travels. Friends, colleagues, and fellow travelers will hear this story and think twice before booking Emirates. Reputation is built over decades but destroyed in a single experience like this.Final Verdict: Once synonymous with luxury, Emirates now relies on bait-and-switch tactics, poor communication, and dismissive service.Our advice is simple: until Emirates returns to honest marketing and genuine customer care, avoid them. There are plenty of carriers who actually deliver what they promise in business class.To Emirates Management: Shame on you. You didn’t just lose two customers—you created two outspoken advocates for your competitors.
Awful. Complete waste of money. Children running riot in premium economy. Shaking our seats, screaming, climbing over and under seats, their parents violently pushing my 9 year old autistic daughters seat if she tried to put it back. Emirates response to my complaint was that children are a sensitive issue and that they will not address them or their parents. A joke, will NEVER use them again.
The ground staff demonstrated: an unprofessional, insufficiently respectful tone, unclear, incomplete, and unstructured communication of essential information, no visible willingness to outline practical solutions in an understandable way.In short: very rude and not willing to communicate politely and clearly with travelers. Even though the flight experience was good, this kind of behavior on the ground causes unnecessary stress and leaves a poor impression of Emirates.
My son, two adult grandchildren and myself travelled premium economy from Melbourne to Dubai (on way to Venice) on flight EK409 in August 2025. I am sorry to say but the flight was a nightmare. There was a family with two young boys (around 2-3 years old) who were quite out of control. Running, shouting and disrupting the premium economy section. There were even the two grandparents with the family but no one could or would control these two pests. They kept running around chased by either parents or grandparents. The two grandparents were in front of us and the family of 4 were beside us. I have travelled with young children of that age myself in economy class but never have I let them disrupt the plane the way these two did and unfortunately the hostesses did nothing about it either. After serving meals and lowering the lights I frankly did not see them much. I realize that it should have been the parents and grandparents controlling these kids but something could and should have been said to them by staff. I can understand a little bit of disruption but this was really out of control and for almost all of the 14 hour trip. It absolutely ruined my first and only experience on Emirates premium economy. I am nearly 77 years old and would have appreciated a pleasant and relaxing trip. As it is a nearly 14 hour trip this is unacceptable. I am not a rich person and the four of us really saved to make this trip possibile. We won’t fly with them again.
I bought a ticket with the option to change it...I tried to make a change on their website and what they did, they cancelled my flight and refund me 150 euros of tax, but i bought a return flight 1350 euros Thailand-France. I explained to them that i did not asked for any refund, just to change the date of my flight...Anyway, this is a shit company, i wont fly with them anymore
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