Review Time
Extremely quick and helpful customer service. I'd had trouble installing a custom modpack and they were quick to provide pointers and had helpful YouTube tutorials. I'd also accidentally taken wrong server location after a kafuffle signing in and they very promptly transferred the location across. Early days but so far 5/5 service. :)
Extremely quick and helpful customer service. I'd had trouble installing a custom modpack and they were quick to provide pointers and had helpful YouTube tutorials. I'd also accidentally taken wrong server location after a kafuffle signing in and they very promptly transferred the location across. Early days but so far 5/5 service. :)
Edit to add -I spoke with James from empower who was able to clarify what was happening and has resolved it, so thankfully my server is back up and running again and I've a happy face again! For anyone who is wondering regarding my previous view, That was on the basis of getting no response, once a response was given James resolved it quickly and professionally, not only that he got the service back and kept me as a customer due to the way he handled my request, i almost left them but considering how well the server runs for me (based in UK) id highly recommend them for not only an exceptional customer service but also a reliable server for Minecraft.Old review left for reference, To show i was wrong to jump to conclusions, credit where credit is due!, "I use to have really good service with them however something has changed, I upgraded my plan as the one provided is not enough for Minecraft bedrock, 2gb of ram isn't enough so should really be removed, upgraded to either 4 or 6gb cannot remember exactly however! I pad the difference on the 17th, my monthly payment I would assume would now be the 17th..anyway today the 3rd my server has be cut off and I've been "invoiced" £136? I setup a monthly plan! so its pretty poor service if this is anything to go by, with that in mind luckily I made a backup of my world so none is lost but I'm disgruntled and so far have yet to have a response from them."
Edit to add -I spoke with James from empower who was able to clarify what was happening and has resolved it, so thankfully my server is back up and running again and I've a happy face again! For anyone who is wondering regarding my previous view, That was on the basis of getting no response, once a response was given James resolved it quickly and professionally, not only that he got the service back and kept me as a customer due to the way he handled my request, i almost left them but considering how well the server runs for me (based in UK) id highly recommend them for not only an exceptional customer service but also a reliable server for Minecraft.Old review left for reference, To show i was wrong to jump to conclusions, credit where credit is due!, "I use to have really good service with them however something has changed, I upgraded my plan as the one provided is not enough for Minecraft bedrock, 2gb of ram isn't enough so should really be removed, upgraded to either 4 or 6gb cannot remember exactly however! I pad the difference on the 17th, my monthly payment I would assume would now be the 17th..anyway today the 3rd my server has be cut off and I've been "invoiced" £136? I setup a monthly plan! so its pretty poor service if this is anything to go by, with that in mind luckily I made a backup of my world so none is lost but I'm disgruntled and so far have yet to have a response from them."
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Empower Servers focuses on providing easy to use and affordable game server hosting solutions. We aim to make the experience as fast and easy as possible by offering a variety of server types and add-ons to help speed up the setup process.
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