Review Time
There were some issues with my package that caused a significant delay. Luckily, customer service responded very quickly and took immediate action to solve the problem. They were friendly, understanding, and kept me updated along the way. Even though the delay was unfortunate, the way it was handled made a very positive impression on me. Great support!
There were some issues with my package that caused a significant delay. Luckily, customer service responded very quickly and took immediate action to solve the problem. They were friendly, understanding, and kept me updated along the way. Even though the delay was unfortunate, the way it was handled made a very positive impression on me. Great support!
I recently ordered the Venus set. Unfortunately the size I ordered did not fit properly. I am a Medium through and through. However, the sizing guide on this site did not account for anything other than bras and panties. This particular robe happens to be fitted, which would be helpful to note in the description, since this particular item did not fit. Jezza, the customer service agent that I was corresponding with explained to me that I could definitely exchange for size. However, I would have to pay for the return shipping since that was their policy. She apologize for not having sufficient sizing information for this particular item of clothing. Regardless, I would still have to pay the shipping. Not too happy about that and that’s the only reason they have four stars instead of five.Customer service was excellent. Responded very quickly helped me to resolve my issue. About the product, gorgeous absolutely gorgeous. I was a little hesitant in purchasing until I checked out Trustpilot and I saw that they had a good track record. It was rather expensive at least for me considering that I’ve had some pretty bad experiences with different online companies that are advertise on Facebook particularly. 
Lovely products delivered with the subscription plan and exceptional customer service.I had to exchange the size of my purchase and received a patient and helpful response.Love the dedication to making the experience Empress-like; I think it adds value to the products, which are already great!Shipping was smooth, I had to pay a customs fee upon delivery, which was expected for an international shipment.
My experience with your customer service has always been amazing ! I had an issue with a box "The Empress Box" that never arrived due to postal worker strikes, and your customer care team was incredibly helpful. I never had any trouble getting in touch with someone from your company, and every time, whether it was about sizing or delivery, you were always extremely helpful and genuinely kind. I wish more companies were run the way yours is, because you treat people kindly. Thank you for everything.
I was excited about a full set of lingerie that caught my eye. I ordered it, and everything was great until 9 days after I ordered it. The order was inexplicably delayed, and when it finally moved (after spending at least a week in an entirely different state), it was sent to the wrong address. I have offered proof that it was not on the part of the post office or myself. Now I am out almost $300, I'm being ignored via both their customer service email AND the help chat on their website. I am going to look into getting my credit card to refund this, because what should've been just a treat has become an absolute chore.Edit: I am letting my dispute with the credit card company go through. All of the responses I've gotten are incredibly sterile and copy/pasted, feels more like an AI chatbot than an actual human. Not to mention, all of the responses came at once, well after I reached out in the first place. Upon further investigation, I am feeling like I have dodged a bullet with this company, as there's reviews going back years about the quality versus the price and the absolutely mind-boggling delays in response from customer service.
Very impressed with custom serviceI ordered an Empress set, but I was not confident with the sizing due to international variances. Jezza responded promptly with confirmation, care and warmth.Service is just as important as the quality of the products.
I LOVE Empress Mimi - not just their gorgeous lingerie, but their stellar customer service. Jezza has assisted me several times through the years and has always been incredibly gracious and most helpful. Thank you Jezza and Empress Mimi Team! I absolutely adore your company, products and extremely courteous and helpful employees / customer service!
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Empress Mimi is a London based lingerie subscription box offering everything from fabulous wireless bras to delicate jewellery, silky kimonos and decadent frillies. Shop the underwear, jewellery and loungewear collection directly online or save money &...
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