Review Time
We bought two Arroyo C5s 3 months ago. The bikes themselves are wonderful. Great craftsmanship, fun to ride, and comfortable. I would give 5 stars, except both of our bikes are having problems with the Intuvia 100 display. Mine locks up about 50% of the time and I have to remove the display battery to get it to reset. My wife's bike display drops out intermittently (but happens almost every ride now). I have replaced the display battery in both bikes and updated the bike software, but the problems persists.I've had numerous discussions with the shop, and they are working with me. This is really a problem with Bosch, but it would be nice if Gazelle would just get some new displays out to those of us with this problem. Update: Gazelle have reached out to help me resolve me to these issues. I will update this review when they're resolved. Update: Gazelle customer support was very helpful in providing information about another software update for the bikes, and one for the Intuvia display. I performed both updates (it was very easy to do). Unfortunately, this made no difference. Both bikes continue to have their unique problems with the display.The last discussion I had with the shop, they wanted me to leave the bikes with them for 2-3 weeks to get data, and hopefully get new displays.I'll probably do this after the riding season ends.If these displays are known to have issues I don't know why Gazelle can't just send out new ones. I feel like I've jumped through enough hoops here. Giving up the bikes for 2-3 weeks seems like asking a lot.I maintain 3 stars. Great bike. Lousy display. Nice attempt at customer service, but I feel like I am working harder at fixing this than they are.
We bought two Arroyo C5s 3 months ago. The bikes themselves are wonderful. Great craftsmanship, fun to ride, and comfortable. I would give 5 stars, except both of our bikes are having problems with the Intuvia 100 display. Mine locks up about 50% of the time and I have to remove the display battery to get it to reset. My wife's bike display drops out intermittently (but happens almost every ride now). I have replaced the display battery in both bikes and updated the bike software, but the problems persists.I've had numerous discussions with the shop, and they are working with me. This is really a problem with Bosch, but it would be nice if Gazelle would just get some new displays out to those of us with this problem. Update: Gazelle have reached out to help me resolve me to these issues. I will update this review when they're resolved. Update: Gazelle customer support was very helpful in providing information about another software update for the bikes, and one for the Intuvia display. I performed both updates (it was very easy to do). Unfortunately, this made no difference. Both bikes continue to have their unique problems with the display.The last discussion I had with the shop, they wanted me to leave the bikes with them for 2-3 weeks to get data, and hopefully get new displays.I'll probably do this after the riding season ends.If these displays are known to have issues I don't know why Gazelle can't just send out new ones. I feel like I've jumped through enough hoops here. Giving up the bikes for 2-3 weeks seems like asking a lot.I maintain 3 stars. Great bike. Lousy display. Nice attempt at customer service, but I feel like I am working harder at fixing this than they are.
We bought two Arroyo C5s 3 months ago. The bikes themselves are wonderful. Great craftsmanship, fun to ride, and comfortable. I would give 5 stars, except both of our bikes are having problems with the Intuvia 100 display. Mine locks up about 50% of the time and I have to remove the display battery to get it to reset. My wife's bike display drops out intermittently (but happens almost every ride now). I have replaced the display battery in both bikes and updated the bike software, but the problems persists.I've had numerous discussions with the shop, and they are working with me. This is really a problem with Bosch, but it would be nice if Gazelle would just get some new displays out to those of us with this problem. Update: Gazelle have reached out to help me resolve me to these issues. I will update this review when they're resolved. Update: Gazelle customer support was very helpful in providing information about another software update for the bikes, and one for the Intuvia display. I performed both updates (it was very easy to do). Unfortunately, this made no difference. Both bikes continue to have their unique problems with the display.The last discussion I had with the shop, they wanted me to leave the bikes with them for 2-3 weeks to get data, and hopefully get new displays.I'll probably do this after the riding season ends.If these displays are known to have issues I don't know why Gazelle can't just send out new ones. I feel like I've jumped through enough hoops here. Giving up the bikes for 2-3 weeks seems like asking a lot.I maintain 3 stars. Great bike. Lousy display. Nice attempt at customer service, but I feel like I am working harder at fixing this than they are.
Claim your business profile now and gain access to all features and respond to customer reviews.
Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account. Earn more, SaveBetter™.
monexis.org
tellidex.com
forafinancial.com
factortek.com
sandhconsultants.com
jafin.co.uk
royaldebtrelief.com
turbotax.intuit.ca
lucasross.co.uk
vetsure.com
