Review Time
Overall all three customer service individuals I spoke with were polite however they were not able to help me regarding my battery issue with their product, owl grofriend. I provided all information including pictures at their request. Our geofriend was a gift to my daughter and unfortunately did not come with proof of purchase (a receipt); therefore I was advised there is nothing they could do to help with the malfunction of their product. I have the original box and manual the grofriend came from but that wasn’t enough. No offers, discounts or replacement was offered. I felt disappointed that they would not stand behind their product.
Bought a Resmed Mini set to my prescription but it is way to much air. I have attempted to contact Rachael(3 times, both email & phone) at Resmed to find out what is needed to adjust air flow so I may use the mini.I have had NO response to my inquires in a week. Very POOR follow up customer service!!!
First time with humidifier insert left me with a raging sore throat from dryness after three hour use at night. I immediately got relief when I went back to my full MedRes cpap. Used mini again last night with the PLUS humidifier insert. Made it through the night OK with short sips of water at midnight and 3:00a. Hopefully that is the solution. I need the mini for long flights between Australia and USA. Will be trying it out more times to gauge lasting good results before deciding to return mini and all its parts.
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