Review Time
I worked with Roy Hughes on the phone to discuss my recent purchase of replacement refrigerator shelves, bins, parts, etc. He helped me understand the parts that are on backorder, the timeline, and that they will ship as they become available. He also explained that I will not be paying shipping each time they're sent out, which was my primary concern.
I had a positive experience ordering parts for my speaker. I truly appreciate how the company handled customer service: they promptly responded to every email and addressed all my concerns regarding my order. Even though the part was out of stock and on back order, they worked diligently to ensure my order was shipped. Thank you to the team for their support! I will definitely recommend this service to my friends!
On 12/8/25, I had the pleasure of speaking with a customer specialist from the company. I reached out to replace two drawers in my refrigerator. The representative maintained a professional demeanor and was extremely helpful in resolving my issue. They were patient with all my questions, and I would certainly recommend them for employee of the month. Thank you for all your assistance; it is truly appreciated.
I highly discourage making purchases from this service. I spent three hours on the phone just trying to update my address. After leaving my number for a callback, they only reached out four hours later. Their chat support was ineffective, and I received nothing for my order, which feels like a $200 loss. The customer service has been abysmal, making the entire experience incredibly frustrating.
Ms. Taylor provided outstanding assistance. She was courteous, well-informed about her offerings, and incredibly resourceful. After two unhelpful calls earlier in the day, I felt relieved and thankful to connect with someone like her—empathetic, caring, and genuinely dedicated to helping me with my purchase.
I strongly recommend avoiding this company. I spent three hours on hold just to update my address. After leaving my number for a callback, they contacted me four hours later. Their chat support was non-functional, leaving me with no other way to reach them. I paid for my order but received nothing, making me feel like I’ve lost $200. Their customer service has been terrible, and the whole experience has been incredibly frustrating.
I have received no updates regarding my order, which was supposed to arrive months ago. I have called repeatedly to inquire about its status, only to find out the order was canceled. The communication has been poor, and I would recommend ordering from another company.
When a part on my fridge broke, none of the local suppliers could help. I searched online and found the company. The representative quickly identified the part I needed, and I was able to place my order, which should arrive next week. Thank you so much!
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Encompass is a market leading supplier of replacement parts and accessories for products throughout the home.
Additionally, Encompass offers 4PL, 3PL, board repair and reverse logistics service. For more information on our comprehensive services, please visit solutions.encompass.com.
