Review Time
They promise 100 euro credits on your account then fail to send codes to claim it. Been waiting 3 months now for this to be resolved and despite 2 promises nothing has happened. I believe this may be a scam to attract customers with false promises. Update 12 /01/2026.Regarding the reply by Endessa of course no code has been forwarded by email and after contacting via whatsapp more useless promises will undoubtedly be made as on the 2 previos attempts.
I do not recommend it.Support is terrible. I have been trying to change the direct debit payments from one bank to another for months. They only put you in touch with a virtual agent and that’s it. In the app, the new account appears, but they keep charging the old one.
They are absolutely useless in customer service, their English speaking option on the line just goes silent. The whatsapp chat people answer after 2 hrs then sporadically every 15 mins or something. Noone speaks english and theyre all completely unhelpful
I’ve been a customer for nearly 8 years now and I’ve never had any issues with the service they provide. The bills are informative as well as easy to understand but i haven’t had any reason to contact them regarding the supply, that’s when I’ll know for sure just how good the customer service really is.
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Endesa es mucho más que una compañía energética: es una empresa multinacional nacida con el propósito de ofrecer el servicio de más alta calidad a nuestros clientes.
Encuentra con la ayuda de nuestros asesores expertos las tarifas de luz y gas que mejor se ajusten a tus necesidades y horarios.
Nuestras soluciones energéticas abarcan todos los campos y sirven tanto para tu hogar como para tu empresa: climatización, aire acondicionado, instalación de paneles solares y autoconsumo, movilidad sostenible para coches eléctricos…
Contacta con nuestro servicio de Atención al Cliente y maximiza tu ahorro y eficiencia energética.
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