Review Time
I like to say I love this company and before a month or so ago I did. Now, after a disappointing valentines day when a bogo order I ordered in plenty of time for valentines day was canceled because they had shipping issues. When I contacted them to request they resend the order they told me that the bogo deal was over and that if I wanted the product I'd have to pay full price. That was disappointing and I explained to them that the issue was not on my side of things and asked that they honor the bogo. They stopped replying to my emails at that point. So, I went online to review the company, which I realize I should have done before buying the 1st time. I was shocked to hear that the thc we've been using is not what was advertised. After the mishap with the valentines bogo order and more importantly reading about theyre false advertising I can no longer buy from this company. I did however give them 1 star because though we're no longer happy, we we're happy with their products prior to searching for reviews.
I like to say I love this company and before a month or so ago I did. Now, after a disappointing valentines day when a bogo order I ordered in plenty of time for valentines day was canceled because they had shipping issues. When I contacted them to request they resend the order they told me that the bogo deal was over and that if I wanted the product I'd have to pay full price. That was disappointing and I explained to them that the issue was not on my side of things and asked that they honor the bogo. They stopped replying to my emails at that point. So, I went online to review the company, which I realize I should have done before buying the 1st time. I was shocked to hear that the thc we've been using is not what was advertised. After the mishap with the valentines bogo order and more importantly reading about theyre false advertising I can no longer buy from this company. I did however give them 1 star because though we're no longer happy, we we're happy with their products prior to searching for reviews.
The products, at least as far as the gummies go, are good. They have no customer service, though. All you can do is email them and wait 3-5 days for a response (per their website). I made a purchase on 4/18, received an email with a tracking # on 4/21 stating the order had shipped. To date, UPS does not have the package. There has been no response to my inquiries, which is problematic since they have my money and I have...nothing. I have contacted them repeatedly via email and received no answers from them. I do think the products themselves are good, but just know if you buy from them and anything goes wrong with your order, you will have a difficult time getting any assistance.
Company refused to cancel an order I placed 5 minutes ago. Sent them 2 emails to cancel the order. They purposefully ignored the emails and are shipping the product. I have contacted my credit card company to dispute the charge and contacting the Florida Attorney General's office.
Wouldn't accept a return for an unopened product. I just received the product, hadn't opened anything. Refused to accept a return, even though I bought from them a year ago. Went ahead and tried the product, and now I have been sick for 5 days even though I only took the recommended serving of 1/4. This company has failed in their duty to make a product that is reasonably safe for human consumption. You can't sell everything on your website with 8mg gummy dosages and then package something that is up to 33 times more potent and suggest that 2mg (1/4 gummy) is a good starting dose. That is the equivalent of 66mg of regular strength. I shouldn't have tried this product, after talking with some people I figured it would probably be too strong so I wanted to return for a refund before I opened it, so instead I decided to try it instead of having all that money go to waste. I asked to return it immediately when I received it too, no delay. What a mess.
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