Review Time
This company is a total scam. The content is NOTHING like the advertisements and there is no mechanism to cancel your subscription; just a broken link which likely isn't an accident.
Their ad on Instagram led me to believe that I would get unlimited access to their content, but the moment I subscribed, they're asking me to pay an additional $29.99 for access to 'premium' content. What a waste! I tried cancelling the subscription using their app which clearly doesn't work. They're not registered with play store either, leaving me no option but to leave a review here, as their support seems unresponsive too. I just need to cancel my subscription and any future payments, that's all!
Saw a nice add on ig. Decided to purchase the 19.99 plan. A day after they charged me twice for 29.99 without my permission. Just randomly took it out from my card on file. Still can't access my account via app.
I subscribed to this service at the end of December for a holiday rate of $49.99, thinking it would be great for my family who enjoys historical stories. The content was enjoyable during our road trip, and I planned to keep it. However, the next day, I noticed an unauthorized charge of $29.99. I reached out to the company via email, the only contact method available, and promptly canceled my subscription. I dislike hidden fees, and any company that imposes them loses my business. I was assured my account would be canceled and that I would receive a full refund for both charges within 10 business days. Two full series of 10 business days later, I still haven’t received my refund, my account remains active, and I have only one way to contact them. Additionally, there’s no actual app, just a website with a confusing URL. I strongly advise against subscribing! If anyone has suggestions on what I can do, I would appreciate it. While I must say the support representative I’ve been in contact with is very polite, that doesn’t compensate for the overall negative experience.
The service only provided audio content, which was not what I expected. The advertisements were deceptive. Although there was a 14-day money-back guarantee, I canceled within an hour of subscribing, and it only stated that I wouldn't be charged for the next billing cycle. No refund was issued. It would have been reasonable to make some videos accessible without requiring an extra premium payment. This feels quite underhanded. I'm very dissatisfied.
A total scam. Caution advised. On December 21, I purchased a package for $9.99 that was advertised at a 50% discount. I was disappointed with the video quality and immediately canceled my subscription. I contacted the support team requesting a refund, as they promised a 14-day money-back guarantee. A representative named Mila, who seems like a bot, confirmed this. Then on December 24, I noticed three additional charges of $30 each on my credit card for the same package. I have no idea what that package was. I reached out again, and the same bot repeated that I would receive a refund, but nothing has happened. The bot keeps assuring me of a refund, but this feels like a new type of scam that appears legitimate but is truly deceptive. Don't be fooled.
I subscribed once and was charged, but soon realized the product wasn't for me due to the lack of videos. I canceled my subscription and received a confirmation email. However, three months later, I was charged again without my consent. I emailed them with the cancellation confirmation, but they claimed I had two subscriptions, which isn't true as I was only charged once initially. My account never showed two subscriptions; if it had, I would have canceled both. They mentioned they would review my account, but it feels like a scam. I've seen similar complaints from others, and I've already contacted my bank about this issue.
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Epictok lets you discover fascinating stories from the past, turning history into engaging audio and video experiences you can enjoy anytime! Learn about the people, events, and moments that shaped the world, all in a way that’s easy to listen to and impossible to put down!
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