eskute.co.uk

4.3
4.3 Based on 40 reviews

Eskute Bike is a fast-growing ebike company. We keep offering more choices to people who e-bike to commute and those who e-bike for leisure. It strives to capture a confident, carefree life intended for customers by relentlessly inventing creative innovat...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.3

/
5

40 Reviews

5 Star
63%
4 Star
15%
3 Star
5%
2 Star
12%
1 Star
5%

Filtered Reviews

Filter Reviews

Review Time

Excellent customer service…

Had some battery issues with my 3 year old voyager mountain bike this last couple of months and had resigned to having to purchase a new battery, however thought I'd contact customer service and was delighted with the service received. After sending in a couple of pictures I got some resolve advice, went through the steps and now everything is working great again. I had somehow inadvertently changed the voltage on the bike computer. Excellent service and wouldn't hesitate recommending eskute.

5
Date of experience: Aug 14, 2025
Melvin Price
Battery Replacement

I contacted "Support" because my bike was cutting out when the battery still had 3 bars showing. Eskute responded immediately and said the battery would be replaced: the new one arrived within 5 weeks and the problem seems to have been resolved. Satisfied.

5
Date of experience: Jan 25, 2024
Julius Long
Received my bike with a spare battery

Received my bike with a spare battery. Postage was fast and efficient. Use my bike daily to commute to the city to save parking my car. The quality is good value for money. I would recommend Eskute. Rhys

5
Date of experience: Jan 23, 2024
Chance Morgan
All my dealings with Eskute have been…

All my dealings with Eskute have been very good. They always respond to comments and problems and I have always been highly satisfied with them. I recommend them and their products...

5
Date of experience: Jan 22, 2024
Rufus Johnson
Had a couple problems got in contact…

Had a couple problems got in contact with the support team and they resolved the issues.the team could not be more helpful and I am very happy with their help and support

5
Date of experience: Jan 15, 2024
Braden Brown
Such helpful service

Such helpful service. Sorted out our problem really quickly

5
Date of experience: Jan 12, 2024
Oliver Becker
Great after sales service

Great after sales service from Jenny at Eskute. Resolved my problem very promptly.

5
Date of experience: Jan 12, 2024
Seth P.
Good customer service from Jenny!

4
Date of experience: Jan 11, 2024
Elton J.
I bought the bike a year ago…

I bought the bike a year ago exceptional service and after sales staff would definitively recommend this company for their assistance with the fault I had

5
Date of experience: Dec 28, 2023
Barbara Taylor
Super service!

Just before last Christmas my battery died. On Christmas Day I was asked if I wanted to send some photos and on Boxing Day I received an email that the new battery was on its way. Now that's good service! thanks Eskute! and especially Jenny 😉

5
Date of experience: Dec 25, 2023

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Eskute Bike is a fast-growing ebike company. We keep offering more choices to people who e-bike to commute and those who e-bike for leisure. It strives to capture a confident, carefree life intended for customers by relentlessly inventing creative innovations.

  • email support.uk@eskute.com
  • call +441157270527
  • language https://eskute.co.uk

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More