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Updated review. Netuno PlusA lack of delivery communication meant that the bike arrived unexpectedly. Fortunately a neighbour took the parcel.The bike only required a small amount of assembly, but as it's heavy a second pair of hands could come in handy for putting on the front wheel.The paint finish is a matt black, and it's easy to mark the paintwork so be careful, especially when fitting the handlebars.I was dubious about the quality - a sticker warning about preventing charging mouth water didn't help that.However, on taking the bike out I was very impressed with how comfortable and easy it was to ride, even on power level 1. The torque sensor works really well. However, I can't say that the disc brakes are the best.Overall a promising bike, but delivery communication needs to be improved.
The display part failed and the bike stopped when I was out on it. I pedalled home OK. The customer service took a little time to reply, and of course had to ask the obvious questions first: "Was the battery charged? Was it switched on?".Then they diagnosed the problem as a fault with the display and suggested I buy a new one (£66), which I did and fitted it myself with the help of a YouTube video. It is not a perfect bike; you can't leave it in the rain, but it is good value for money.
A component in the battery housing was broken,this cut off the electric supply to my electric bike.Even though it was out of warranty they offered to replace it for free,I just had to pay the postage.(from China).They did a good job diagnosing the initial problem by way of email and photographs.Although it took a while for the part to come I was able to do a temporary repair.
This is my second eskute netuno e-bike but this time I chose the pro. This comes with a mid drive Bafang M410 motor with a torque sensor. In my humble opinion this is infinitely better than the cadence sensor on the netuno plus. I've had the bike 6 months and on this bike I've done 2000 miles with 65000 feet of climbing. Getting up 20% hills isn't a breeze but it's easier than on my normal Trek bike. Much easier. Goes through the battery though. I'm finding I'm getting 40-50 miles on a full battery (85kg) with around 300m of climbing. On the flat I've had 70 miles until the battery was exhausted. The pro came with a second battery and I do swap them about. My netuno plus now sits idle in the garage which is a shame as it isn't a bad bike either. To be fair you aren't going to do a Megavalanche on this bike but light hills and not so steep hills it's adequate. It's a heavy bike at around 28kg and I feel the brakes could be better. I've had to adjust the pads 5 times and on this bike it's easier than the plus as you can get to the piston on both wheels easily. Not so on the plus where the motor gets in the way of the rear brake. After 2000 miles the rear tyre is getting worn but the chain and gear changing is still slick. It was slick out the box which surprised me. No adjustment necessary. All in all I'm very happy with the bike. It suits my size (1.8m tall with a 78cm inside leg). Others have commented that my bike seems big compared with others but I don't think it is. It's robust. Hopefully Eskute will up their game and move onto lighter bikes with a bigger battery. Finally I'll add that I can cycle at 19mph on the flat easily as the motor gets you to 15.5 mph easily and hills are bit slower with the steepest being at 11mph with a bit of effort (but not as much effort as a non electric bike)
I bought the Eskute F100 and am very pleased with it, I had a few minor issues getting used to operating it and setting up the computer, but the after sales team at Eskute are second to none they explained it so even a complete novice on ebikes like me could understand, and even sent me a short video showing me how to do it step by step. The bike also gets lots of positive attention from everyone who has seen it.Well worth the price and a good buy
I’m really happy with Eskute’s customer support team. They were super polite and very helpful in solving my problem. What I really appreciated is that they gave me plenty of time to reply and even waited a whole week while I was away on vacation without any pressure. They also arranged the replacement parts smoothly, which made things so much easier for me. Honestly, their patience and kindness made the whole experience stress-free – thank you Eskute!
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Eskute Bike is a fast-growing ebike company. We keep offering more choices to people who e-bike to commute and those who e-bike for leisure. It strives to capture a confident, carefree life intended for customers by relentlessly inventing creative innovations.
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