eswater.co.uk

3.4
3.4 Based on 383 reviews

Essex and Suffolk Water is a water supply company in the United Kingdom...

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Average Rating

3.4

/
5

383 Reviews

5 Star
57%
4 Star
3%
3 Star
1%
2 Star
2%
1 Star
37%

Filtered Reviews

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Review Time

Leo Morris
Assigned the someone else water meter to me

Assigned the someone else water meter to me. Nearly 3 years i paid for someone else water. I called every time after I received the bill and asked telling them that it's impossible what one person can use so much water in a month and they keep telling me I have water leakage. For the past month, he calculated for me that he consumed 14 cubic meters of water. I live alone. When I got these numbers, I checked the water meters outside, and it turns out that the meter assigned to me does not turn when you turn on the water, and the one next to it, which has my apartment number written on it, turns, but they still say that there is a water leak.

1
Date of experience: May 04, 2023
Albert Carter
Essex/Suffolk water

Reported an issue regarding supply to my house. Lady said someone would be out that day. Twenty minutes later van turned up and a very helpful young man changed the stopcock supplying the house. Completed in 15 minutes.

5
Date of experience: Apr 19, 2023
naznaczony9798
Essex/Suffolk water

Reported an issue regarding supply to my house. Lady said someone would be out that day. Twenty minutes later van turned up and a very helpful young man changed the stopcock supplying the house. Completed in 15 minutes.

5
Date of experience: Apr 19, 2023
SS32
I got a rude awakening when I checked…

I got a rude awakening when I checked my credit file and realized I was owning £2 and has a massive impact on my file.I’ve always paid my bills in full and didn’t know how I missed payment of £2. No reminder was sent for me to no that I was owning them. They just went straight ahead and sticks it on my file. Every other organisation will send you a reminder without negatively impacting your credit file. Disgusting 🤢

1
Date of experience: Apr 08, 2023
Sutton Taylor
I got a rude awakening when I checked…

I got a rude awakening when I checked my credit file and realized I was owning £2 and has a massive impact on my file.I’ve always paid my bills in full and didn’t know how I missed payment of £2. No reminder was sent for me to no that I was owning them. They just went straight ahead and sticks it on my file. Every other organisation will send you a reminder without negatively impacting your credit file. Disgusting 🤢

1
Date of experience: Apr 08, 2023
Holden Fisher
Reassuring, efficient and high quality service.

Just wanted to sing the praises of two engineers, Ben Smith and Gary, who attended our property late afternoon into the evening on 22nd February. After some plumbing works in the property lead to a broken internal stop tap, we received incredibly quick and efficient service to attend to our home to switch off the mains. After finding the mains was cemented over by the council, the engineers returned within the hour to dig up the area and fit a new one. Whilst this can be a stressful situation, the two engineers were incredibly reassuring and helpful. Providing regular updates throughout without being asked and being extremely empathetic and safe with the condition of our property. Today they are attending to complete the works and re-cement the area following our plumbers visit. Thank you again, great service.

5
Date of experience: Feb 22, 2023
Woodrow Lewis
Reassuring, efficient and high quality service.

Just wanted to sing the praises of two engineers, Ben Smith and Gary, who attended our property late afternoon into the evening on 22nd February. After some plumbing works in the property lead to a broken internal stop tap, we received incredibly quick and efficient service to attend to our home to switch off the mains. After finding the mains was cemented over by the council, the engineers returned within the hour to dig up the area and fit a new one. Whilst this can be a stressful situation, the two engineers were incredibly reassuring and helpful. Providing regular updates throughout without being asked and being extremely empathetic and safe with the condition of our property. Today they are attending to complete the works and re-cement the area following our plumbers visit. Thank you again, great service.

5
Date of experience: Feb 22, 2023
Pearl H.
Great experience using their service

Great experience using their service. Contact them is very easy using on-line form. Even when you are moving out from the property.

5
Date of experience: Feb 09, 2023
Bertha
Great experience using their service

Great experience using their service. Contact them is very easy using on-line form. Even when you are moving out from the property.

5
Date of experience: Feb 09, 2023
Hervey Clark
Great response from ESW when I couldn’t…

Great response from ESW when I couldn’t find the stopcock in my drive. Operator came out same day late evening and found it. He was a lovely chap so courteous and helpful. Full marks to ESW

5
Date of experience: Dec 09, 2022

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