Review Time
Was on hold for over 35 mins, finally got through, spoke to someone and they required to speak to the landlord (who was with me and spoke to them) and they refused to speak to us after, as they said the landlord failed the security checks (despite giving them his DOB, how can someone get their own DOB wrong?????????) I have a feeling they may be racist as the landlord is asian?
We wanted to move to our own water supply from a shared supply. This may have taken longer than we would have liked but that was because E&SW were doing further investigations. The work is now done, excellent communications and excellent work. It took 3 teams which I assume is because work is outsourced. One to do the pipework work (Friday), one to re-instate the pavement (Saturday) and one to re-instate tarmac (Sunday) but all done quickly and efficiently.
We wanted to move to our own water supply from a shared supply. This may have taken longer than we would have liked but that was because E&SW were doing further investigations. The work is now done, excellent communications and excellent work. It took 3 teams which I assume is because work is outsourced. One to do the pipework work (Friday), one to re-instate the pavement (Saturday) and one to re-instate tarmac (Sunday) but all done quickly and efficiently.
4th March 2019 - on phone for 33 minutes and counting . Want to advise them about change of address, pity I couldn't change supplier too. I don't have latest bill so cannot set up online without speaking to these people or person, disappointed to say least.Leigh Maire - Basildon EssexCall answered after circa 40 minutes, was offered option of setting up online account or the agent doing it for me. I chose the online route with future contact in mind. Used account number passed to me by the agent but registration failed with unexpected error. Tried again but same error with option to call agent back. Gave up for another day.
4th March 2019 - on phone for 33 minutes and counting . Want to advise them about change of address, pity I couldn't change supplier too. I don't have latest bill so cannot set up online without speaking to these people or person, disappointed to say least.Leigh Maire - Basildon EssexCall answered after circa 40 minutes, was offered option of setting up online account or the agent doing it for me. I chose the online route with future contact in mind. Used account number passed to me by the agent but registration failed with unexpected error. Tried again but same error with option to call agent back. Gave up for another day.
Hanging on the phone for ages to speak to someone to get my customer number so I can do things online. Have given up for now because I've got other things to do. No excuse for this sort of delay getting through and water is a monopoly, I have to use this company so can't vote with my feet. ANSWER YOUR PHONES!!
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Essex and Suffolk Water is a water supply company in the United Kingdom
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