Review Time
ESW's account management has just caused me a major problem with my credit rating. Accidentally underpaid my April 2023 bill by 30p (on a £68 bill) due to finger problems. Received no reminders or follow-ups from ESW about this so was unaware. They then added the 30p to my October bill which was settled in full and on time. Still wasn't aware of the 30p issue. Shortly afterwards my credit rating is severely downgraded due to a 'missing payment' to ESW.ESW tell me that no reminders are sent for such small amounts, so for 6 months they were reporting the missing 30p to the credit agencies. This goes directly against their published policy 'Managing Debt 2022 v4'
Burst water main outside our business premises which caused a flood to the whole ground floor of our offices and warehouse. Can't be held responsible for every pipe underground but I reported it about 7.30am and they had a guy here at 8.15. This was during the recent storm. They managed to turn the water off and had a crew here digging within a couple of hours. Also called in a clean up and drying crew by 1.30. I left at 6pm and the guys were still working on the leak. Came I today, leak has been fixed and a backfill team turned up about 9am to start filling the hole in so we could get full access to the site again. All the guys I spoke with, and there were quite a few, were all very helpful and polite. Can't fault them so far.
Burst water main outside our business premises which caused a flood to the whole ground floor of our offices and warehouse. Can't be held responsible for every pipe underground but I reported it about 7.30am and they had a guy here at 8.15. This was during the recent storm. They managed to turn the water off and had a crew here digging within a couple of hours. Also called in a clean up and drying crew by 1.30. I left at 6pm and the guys were still working on the leak. Came I today, leak has been fixed and a backfill team turned up about 9am to start filling the hole in so we could get full access to the site again. All the guys I spoke with, and there were quite a few, were all very helpful and polite. Can't fault them so far.
Came to fix water leak on stop cock in my garden (their responsibility) We cleared the gravel back, cut back plants and asked them to put back membrane when finished and leave as they found it. Well what a total mess!!! We have mud everywhere, crushed and broken plants, plant roots exposed and left on the surface, mud all up my neighbours wall and all over their drive way and our gravel washed out onto the pavement. Rang customer services and someone was coming out to sort it. Appointment made...no show!!!
Came to fix water leak on stop cock in my garden (their responsibility) We cleared the gravel back, cut back plants and asked them to put back membrane when finished and leave as they found it. Well what a total mess!!! We have mud everywhere, crushed and broken plants, plant roots exposed and left on the surface, mud all up my neighbours wall and all over their drive way and our gravel washed out onto the pavement. Rang customer services and someone was coming out to sort it. Appointment made...no show!!!
Couldn't stop water flowing into and then out of the cistern on Saturday evening! Unable to turn off any stop cocks so contacted E and S Water. About 30 minutes later, the most wonderful ie helpful and effective man arrives and sorts us out. Excellent service ...pity I can't contact the company directly to give them this feedback so they can recognise what an amazing member of staff they have
Couldn't stop water flowing into and then out of the cistern on Saturday evening! Unable to turn off any stop cocks so contacted E and S Water. About 30 minutes later, the most wonderful ie helpful and effective man arrives and sorts us out. Excellent service ...pity I can't contact the company directly to give them this feedback so they can recognise what an amazing member of staff they have
Bad experience and disappointment. I asked essex water t turn off the water supplies in my house to locate water leakage but they couldn't find any and charged me fully for nothing. I had to arrange a local plumber, he did it within seconds. A total ripp off!
Bad experience and disappointment. I asked essex water t turn off the water supplies in my house to locate water leakage but they couldn't find any and charged me fully for nothing. I had to arrange a local plumber, he did it within seconds. A total ripp off!
Water is very expensive so decided to opt in for a smart water meter, turns out it’s not so smart as my bill hasn’t come down and stayed the same. We’ve used 7 cubic meters of water in 2 months which doesn’t amount to £22 a month and they’ve had 2 manual meter readings.I also have to pay Anglia water £29 a month for drainage which is estimated by ESW, this also hasn’t been updated to reflect what we’re actually using, in fact 5 of the 7 cubic meters of water have been used on the garden, so classed as surface water, my bill shouldn’t much more than a couple of pound a month.Please check your bills with both companies as I’ve seen discrepancies, especially Anglian water who think they can charge everyone for surface water drainage when it actually flows back to the rivers, they automatically add surface water drainage to the bill of all new customers, it’s only until you make them aware or ask if they charge for surface water they then make the changes this is deliberate fraud to maximise profits.Both companies are con artists!Wait until everyone realises water meters are cheaper, both companies would lose mega money and then they’ll put the prices up to compensate for the losses, their just blatantly robbing people out of their hard earned cash and flushing the waste down the rivers!
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Essex and Suffolk Water is a water supply company in the United Kingdom
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