Name: eswater.co.uk
Telephone: 03457820111
Rating: 3.4

RaYHaN23 Guest

Meter installed without being asked

Meter installed without being asked, giving a quote that average price for a meter would be £5 move then I'm paying at present, also saying that blue tooth devices can't be hacked every phone has blue tooth

Date of experience: Mar 20, 2024

_xXari27PvPXx_38 Guest

2 years ago

They estimated my bill at over double…

They estimated my bill at over double what it usually is so I called them and after hanging on for 34 minutes was cut off . I’m assuming still working from home or abroad somewhere . Such awful service well no service in fact 🙈

Date of experience: Mar 14, 2024

Jess Patterson Guest

2 years ago

They estimated my bill at over double…

They estimated my bill at over double what it usually is so I called them and after hanging on for 34 minutes was cut off . I’m assuming still working from home or abroad somewhere . Such awful service well no service in fact 🙈

Date of experience: Mar 14, 2024

Colleen Howard Guest

2 years ago

They are having a free-ride on your bank account

This company is disgusting. They already charge obscene amount per month. This month they just decided to charge DOUBLE the "normal" amount. We are not using water any more than we did months earlier.

Date of experience: Mar 05, 2024

Robin Foster Guest

2 years ago

They are having a free-ride on your bank account

This company is disgusting. They already charge obscene amount per month. This month they just decided to charge DOUBLE the "normal" amount. We are not using water any more than we did months earlier.

Date of experience: Mar 05, 2024

Heywood Guest

2 years ago

Ralph is a star!

Ralph came to locate our stopcock outside. He talked me through everything and read the meter while he was here. A very knowledgeable man who is an asset to your company - nice one Ralph! (ref 16069732)- Coachman Court, Rochford

Date of experience: Feb 28, 2024

Courtney Butler Guest

2 years ago

Ralph is a star!

Ralph came to locate our stopcock outside. He talked me through everything and read the meter while he was here. A very knowledgeable man who is an asset to your company - nice one Ralph! (ref 16069732)- Coachman Court, Rochford

Date of experience: Feb 28, 2024

Chris Brown Guest

2 years ago

Very helpful and friendly customer service teams!

I wanted to say that I have had to deal with the customer service team when becoming a single occupant and new to bill paying, and they were so helpful and supportive and made everything clear to help me . In addition most recently when my dad passed away and I was not aware there was an outstanding bill at his property, they were very empathetic, professional and incredibly helpful to help me resolve the matter. Every time I have to call E&SW the customer service team are always a pleasure to speak to, so thank you.

Date of experience: Jan 03, 2024

KF Guest

2 years ago

Very helpful and friendly customer service teams!

I wanted to say that I have had to deal with the customer service team when becoming a single occupant and new to bill paying, and they were so helpful and supportive and made everything clear to help me . In addition most recently when my dad passed away and I was not aware there was an outstanding bill at his property, they were very empathetic, professional and incredibly helpful to help me resolve the matter. Every time I have to call E&SW the customer service team are always a pleasure to speak to, so thank you.

Date of experience: Jan 03, 2024

FranElTete Guest

2 years ago

ESW mismanaging credit rating reporting

ESW's account management has just caused me a major problem with my credit rating. Accidentally underpaid my April 2023 bill by 30p (on a £68 bill) due to finger problems. Received no reminders or follow-ups from ESW about this so was unaware. They then added the 30p to my October bill which was settled in full and on time. Still wasn't aware of the 30p issue. Shortly afterwards my credit rating is severely downgraded due to a 'missing payment' to ESW.ESW tell me that no reminders are sent for such small amounts, so for 6 months they were reporting the missing 30p to the credit agencies. This goes directly against their published policy 'Managing Debt 2022 v4'