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Probably the least professional website of any of our critical national infrastructure. No information. Rejects customer numbers. Cannot create an account. No guidance and the consumer has no choice. Essex and Suffolk Water is majority owned by a Hong Kong consortium CK Infrastructure Holdings Ltd.
Probably the least professional website of any of our critical national infrastructure. No information. Rejects customer numbers. Cannot create an account. No guidance and the consumer has no choice. Essex and Suffolk Water is majority owned by a Hong Kong consortium CK Infrastructure Holdings Ltd.
Contacted them about a broken stop valve to the property (out the front by the water meter) that wasn't fully shutting off the water. Once I got through the website to actually contact them, Molly on the WhatsApp chat was very helpful and an engineer came and fixed it the next day. Joe the engineer was professional and got right on with it. I was worried it was going to be a huge faff dealing with the company but it was quick and easy.
What a load of rubbish! All this app is good for is to tell you that they are working hard to resolve issues with the app…but they never do. It’s completely not fit for purpose, does not show monetary values, smart meter values always out of date, always says you are using too much water (suppose they have to justify the extortionate amount they charge every month) and zero customer service when you call to enquire when the app will be fixed. I would 100% not recommend this app!
Got my water bill on the 23/02/2026 telling me my new monthly charge is £29.00 a month it’s gone up from £17.00 a month this is the second time my bill has gone up same as last year phoned them up on the 23/02/2026 and spoke to Luke he told me the reason my bill has gone up I,m using more water he’s talking a lot of nonsense and tells me the reason the extra charges is to pay for the infentstruture it’s not down to me to pay for the infentstuture and the fines Thames water got fined for letting sewage going into the lakes and rivers that’s down to the share holders to pay for the infentstructure and the fines not me had the same problem last year as well with my bill the first woman I spoke to last year she said I,m using more water the next woman I spoke to says I,m being charged for the infentstrucure which is not down to me to pay and the advisor Luke I spoke to this year he told me it’s to with Thames water there price increases I phoned Thames water on the 24/02/2026 the person I spoke to he told me they are nothing to do with my water charges he told me it’s Essex and Suffolk water who supply my water and are responsible for my sewage so I won’t be paying the £29.00 a month I will continue to pay the £17.00 a month as I went to ccw they won’t do anything as it’s offset by offwatt so the government need to step in now and sought these crooks out over charging for peoples water bills and also did some research on Essex and Suffolk water it’s owned by a Hong Kong Company Lika - Shing so is my water charges funding Hong Kong or giving money to Africa funding there water aid as they are clearly not spending it on there infentstructure as all there water pipes are still the old Victorian cast iron pipes that’s why there’s so many water leaks in the roads they have had over twenty years to put replace all the Victorian pipes with plastic pipes which they haven’t done so what have they been doing with all the money they have been getting from customers have they been putting it in there own pockets as a couple around the corner from me are only paying £14.00 a month same size property as mine but has two toilets so I won’t be paying the increased charges I will carry on paying them £17.00 a month
What an absolutely awful company. Since Anglian water cosied up with Suffolk water after polluting God knows how many river's they hiked their prices. I was paying £3 and £4 a week to each of them then when they joined forces it was hiked up to £13 week for both so just short of double -well somebodys got to pay their fines why not the poor customer!!. I have a water meter --a dodgy one. I live alone and im not here much as i do a lot of child minding for my daughters and son. I often take showers at their propertys . Essex and suffolk have me down as using more than a similar household - im down as one person which is somethinh they got right -similar meaning 1 or 2 people i expect.They say i use 3 times more than any other similar household. im supposed to be using 352 litres a day while similar households use 126 litres a day while water wise households --- THATS ME --- only use 105 litres aday I dont waste water and i dont bath i shower , quick ones at that. Ive stopped paying what theyre asking and will continue to pay much less until they check their meter as its wrong or they have a leak. My daughter worked for a housing association several years back and a resident had a similar problem. She handled it and got the resident a refund and compo for all the over payments and stress she had been through and il do the same, im not paying it end of. Ive already been in contact with Ofwat, CCW and the Water Ombudsman. I have written to essex and suffolk but my letter was ignored and their online contact is non existant .
Today I reported a problem,from my point of view not an emergency but I am glad that someone will come to have a look at this issue. Molly was great to deal with. I am very satisfied until now for the outcome . I will see what it happen in 5 days time amd how happy I will be then :)
E and S Water staff were so helpful. I explained a difficult situation to them which was not related to them directly, more to do with plumbing and they advised that they would send out a technician to check out the mains supply. Truly grateful for their help.
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Essex and Suffolk Water is a water supply company in the United Kingdom
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