Review Time
I’ve been using the Spotlight Oral Care Sonic Pro toothbrush and water flosser for a while now and have seen great results with my oral hygiene. Both products are easy to use and feel really effective.
Recently my water flosser base broke, so I contacted their customer support. I was really impressed that they replied outside of work hours and quickly arranged to send me a replacement base.
Fantastic customer service and great products overall. Very happy and would definitely recommend Spotlight Oral Care!
I’ve been using the Spotlight Oral Care Sonic Pro toothbrush and water flosser for a while now and have seen great results with my oral hygiene. Both products are easy to use and feel really effective.Recently my water flosser base broke, so I contacted their customer support. I was really impressed that they replied outside of work hours and quickly arranged to send me a replacement base.Fantastic customer service and great products overall. Very happy and would definitely recommend Spotlight Oral Care!
After I received this, within a couple of months, the base burnt out, so I contacted customer services, who said they would replace it which they did.However, they asked me to send the broken base back to them and enclosed an SAE to Ireland. Unfortunately, the Post Office couldn’t accept it as it was an Irish stamp, and I’m in the uk , so I had to fork out £9 for the pleasure of sending it back.Three weeks later, I get the SAME parcel back as , apparently, it “could not be delivered” for whatever reason.So, I threw that in the bin and carried on using the replacement base. However, the charge, unlike when I first had the brush, only lasts about three days maximum before I need to charge it again, so it’s completely useless for taking it away on holidays, which was the sole reason for buying it in the first place.Big disappointment and a total waste of money.
I had the Sonic Pro Toothbrush. The first one I ordered had a fault and was promptly replaced for free by the customer service team. I was very happy with the product and went to order replacement toothbrush heads online when I found out the new shipping policy has removed the Netherlands from the free EU shipping. This means every order incurs an extra €18 of shipping making it now way more expensive… so now I am going to be buying an alternative toothbrush that is more affordable.
Terrible customer service. I have had so many products from this company, I have put family and friends on to so many products. Even just last year they gave me free products for glowing reviews I personally gave them, I was an avid supporter and thought I’d finally found the perfect products for my oral routine. Unfortunately I’ve had numerous issues with my water flosser, I have been trying to contact them via telephone for a week and every time it says no one is available, I got in touch via email and they requested I send evidence of my water flosser being broken, I sent them a video of this and have not received a response. I’ve sent numerous follow up emails and am just ignored every single time. This is incredibly frustrating as I’m now left with no water flosser and an £80 whole in my pocket. Extremely disappointing and I reluctantly will no longer be purchasing any products from them.
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