Review Time
I owned a Phillips Sonicare for years with no issue but it was misplaced during travel. I decided to get something that looked more chic. The rose gold color got me. I was pleased with the toothbrush while it was working. After changing the head recently, it stopped vibrating. I put it on the charger and tried again and it was only slightly vibrating. Highly disappointed that the product didn’t last. Will stick to Phillips or Oral B. The whitening pen seemed dried up and not usable when I received the product so I never used the whitening items.
I recently purchased the Sonic Pro toothbrush. Despite issues with the toothbrush not holding charge, my 5 stars are given for the after care services. Ornaith was very supportive, we tried troubling shooting and when that didn't work they sent a replacement, no questions asked. Very refreshing to receive such great customer service.
Was gifted the electric toothbrush. Loved it. Whilst changing the brush head I'm not sure what happened but the brush never vibrated properly. I emailed the company to explain, I received a reply within hours and was asked to send a short video of the brush and tried the troubleshooting tips given to me via email. Fiona was extremely helpful in this regard. Once I had details of the purchase, a brand new brush was sent out and received in 2 days. Amazing customer service & after sales service.
Myself and my family all have the electric toothbrush. My son uses all the whitening products. The products are five stars and i would definitely recommend to a friend . I had a slight problem with a delivery lately I would like to give special thanks to Fiona . After dealing with someone else who I found beyond difficult, Fiona sorted it all out fairly in minutes .
It is easily one of the best electric brushes I have used, delivering very good performance. Design and functionality is well thought of. However, the quality of the product itself is not up to point. I purchased mine in Nov23 and the brush broke down in Feb24. Despite full charge, it wouldn’t turn on. Sometimes, erratically turns on and off. I have read similar complaints elsewhere. Contacted customer care who arranged a replacement. Three weeks later, I still had not received the product. So I got frustrated and requested a refund altogether. It’s a real shame for a brand that could become the market leader but without a robust product they won’t be able to convince people to move over from OralB and Philips.
Overall it is a good product considering that Hydrogen Peroxide is generally banned in most European countries, the legislation is saying products using over 6% Hydrogen Peroxide are illegal. although in Spotlight Oral we don't know the percentage we can only guess is probably much less than 6% (probably 0.1%) . But anyway, as I said I appreciate the innovative product, what I don't understand is why the formulation has changed recently. I actually preferred the old version (thick paste with no blue specks/ particles). The new formulation is much thinner and has blue particles (usually these particles are polyethylene/ plastic derivatives). Is this the case? Also, it would be nice to consider a fluoride-free formula, as more and more users are looking to eliminate this compound from their daily usage.
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