Review Time
An absolutely shocking experience from start to finish.We booked this spa months in advance for a birthday surprise, planned time off work, arranged everything around the date — only for the spa to cancel on us at the last minute. Disappointing, but we decided to give them another chance and rebooked.To our disbelief, they cancelled again, just days before the new date.Two bookings, two last-minute cancellations, and a completely ruined birthday that we had put a lot of effort into organising. Their communication throughout was awful. We received the same generic apology, followed by silence. No attempt to take responsibility, no real explanation, nothing.To make matters worse, they claimed that this “doesn’t usually happen,” but the reviews online say otherwise. Clearly, last-minute cancellations and poor customer handling are a pattern, not a one-off.And no doubt they will respond to this review with the same copy-and-paste generic message they leave under all their other complaints — instead of actually addressing the issues.This is hands-down one of the most unprofessional businesses I’ve ever dealt with. If you’re considering booking here, don’t. Save yourself the stress and disappointment. There are plenty of spas that treat their customers with basic reliability and respect — this one does not.
I was genuinely excited to visit this spa — my partner had booked it as a surprise for my birthday, and also because I had lost my Nan just two months earlier and he wanted to do something special to cheer me up. Unfortunately, the experience has been nothing but disappointing.Our original booking in August was cancelled the day before due to the spa “not being able to gain access to the building.” We decided to give them the benefit of the doubt and rebooked for 5th December. However, just a few days before our visit, we received another cancellation call, this time due to “landlord issues.” After reading other reviews, it’s clear this is a recurring problem, despite my partner being told it was a rare occurrence. They’ve also said they contacted us 9 days prior to our appointment which is a complete lie, it was much less.Both times, we were contacted by email first, emails we didn’t see straight away and only received a call afterwards. If you’re cancelling something at such short notice, a phone call should be the first point of contact, not an afterthought - not everyone is able to read their emails immediately. Because of these last minute cancellations, we’ve lost out on non refundable train tickets and a hotel reservation, costing us a significant amount of money. Although we were offered the chance to rebook for a third time, we declined — the birthday surprise was already ruined, and given the growing number of negative reviews, we no longer had any confidence in booking again. While our treatment was refunded, our request for compensation for our wasted travel and accommodation costs was completely ignored.To make matters worse, we received a call yesterday from the spa offering an extra 30 minutes of extra treatment, something we had already been offered after the first cancellation, showing they hadn’t properly reviewed our situation. They keep making out like it was a complimentary offer but actually really frustrating because they offered this prior then again a second time & it’s like they thinkIt justifies the fact that they cancel last minute for what seems to be reoccurring excuses. They also asked my partner to remove his negative review simply because they had issued a refund. Not only is this inappropriate and against Google’s review policies, but it also feels like an attempt to silence honest customer experiences.Overall, this has been a frustrating and expensive experience. If a business repeatedly cancels on paying customers and refuses to take responsibility, I would strongly recommend avoiding it. Such a shame as there’s a chance it could’ve been a nice treat.
AVOID - booked through Virgin experience days and never had any availability. Finally booked and they have now cancelled less than 24 hours before the spa day (after both partner and me booking annual leave etc). SO frustrating and no customer service. Is it even a real spa?!!! No apology or realistic reason for not being open.
My partner received a Wowcher from her son for a basic 30 minute treatment so I called them and paid over £200 to join her and for myself and her to have a joint massage. I have received an e-mail two days before our booking date stating that...We regret to inform you that the spa will be temporarily closed due to an unexpected decision made by the landlord. We are actively working to resolve the situation and aim to reopen within one to two weeks. We will keep you updated as soon as more information becomes available. Update: They just called me and apologised, I asked for a refund and said I will book again when they reopen, as long as the original voucher value is still valid.
I found a 2-hour relaxation voucher with a scrub on Groupon and decided to try it during a short 2-day trip to London. I wasn’t sure what to expect from spas in London, but this place turned out to be really nice. The scrub left my skin super soft, and the whole experience was relaxing.I’d come back again next time I’m in London.
Avoid avoid avoid - I called them yesterday 13th November 2025 to check availability for Monday 17th November 2025, as I fancied a little on my birthday. They confirmed they have a 10.4am slot. I said perfect, I have children so works perfectly and they asked for a card payment, I said I’m purchasing a Groupon voucher now. They said call back. I asked them on this call to pencil it in and I’ll call back in a couple of minutes with my Groupon voucher, they said fine. I called back with the Groupon voucher number and they tell me they have no slots but can accommodate on Tuesday. I was so upset and still am as I lost £92 and no spa on my birthday! They hoodwinked me into believing they had a slot; they tricked me to purshasing a Groupon knowing fully well they didn’t have a slot. How do they operate like this? They are crooks and dishonest - awful. I wish nothing but failure to Euphoria Spa.
I spent a weekend in London with a friend and found this spa while searching online. We called to check if they had space, and luckily they did. The spa is really cozy and perfect for a girls’ weekend. I had a male therapist for my massage he was really good, I just wish I remembered his name so I could recommend him. The massage was super relaxing and exactly what I needed before heading back home.
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