Review Time
BOLTON EUROPCAR BRANCH IS ABSOLUTELY THE WORST SERVICE I HAVE EVER EXPERIENCED. DO NOT GO HERE TO HIRE YOUR VEHICLE THEY DO NOT ANSWER THE PHONES - IM STILL 4 DAYS AND IVE HAD NO VEHICLE ALLOCATED! STAY AWAY FROM THIS POOR BRANCH AS THEY ALSO LIE TO YOU AT THE CUSTOMER SERVICE TELLING YOU FALSE INFORMATION.
Hired a car from Europcar London Victoria office. The office were very busy but the prompt service we received from Lacen was 10 out of 10. The car we hired was great as well, cannot fault anything and will use Europcar again for our hires.
Excited to pick up a van to use, sadly my checks didn’t go through due to an error with my address (I have used the same address before with this company) this may have been due to an error as they were experiencing technical difficulties, but they should of been able to help me further. I was left without a vehicle for work and to pick up my child. Overhead a few customers complaining about the vehicles being dirty and with bad odour via the AC. Do not use.
Really poor. I had to pick up the car from a different terminal, was given an inferior car to what i booked and then found it very hard to return the car as i didn't have access to the parking! Also, the price that Europcar charges for children's seats is ludicrous. It's cheaper to go to the local Tesco and buy one than rent a car seat for a day!What's more, Europcar responded me to get in touch directly after my Google review and funnily enough the website kept crashing when i tried to submit it. As a last straw i called them but they weren't able to take feedback on the phone.It sounds like they just don't want to hear it.
Car booked through Audi UK as a courtesy. It was dropped at off my house with 520 miles in the tank and I was handed paperwork with the outlined recorded damage to the car. Not sure how but they missed off 2 scratches the full length of the passenger side doors which looked to be made by a key, the rear bumper had multiple scratches and chips and 2 of the alloys were heavily scuffed. I rang to report and emailed the photos but I’m in no doubt they would have tried to charge me for this if I’d not done so.I filled the car up on the day of return and dropped it off at Crewe Audi who made the booking, I took a date/time stamped picture of a full tank with 520 miles. I’ve now received an invoice for £15+ for 7 litres of fuel and when I’ve queried it they told me I’ve been charged for the fuel to get the car back to their Stoke on Trent branch!! Not sure why I’m responsible for this given it was returned with the same fuel level and they’ve also added their inflated petrol fee.Avoid this company and use Enterprise. If a dealership books a car through Europcar be sure to make the dealership take ownership or refuse it.
Terrible away from this company!I ordered a ford focus online, they rang me saying they haven't got any. So I have to pay extra for the next car up. I paid.When I went to collect they wouldn't let me have the car because they did a credit check??? Even though I already paid and there is no credit involved in the hire. The refund can take upto 28 days so I had no money to hire elsewhere to get to a my brothers wedding where is was best man. If a credit check is done Is should be before any payment is taken!Rude, unhelpful staff. Never again!
Used the Gateshead branch to hire a van on 25/10/24 return it on 26/10/24 van was clean and in good order think the lad who dealt with me was called William great bloke. Made it a easy and pleasant would definitely use them again in the future. (If I got your name wrong my apologies)
AVOID AT ALL COSTS - I had a van booked for Friday morning pickup at 0830 Swansea branch. I’d paid online, completed online check in, submitting all my documents for verification to allow speedier collection. I then get a phone call at 0800 as I’m about to leave the house to collect the van to say they haven’t got one available! After I’d booked a day off work to move the contents of my shed out. DO NOT RELY ON THIS POORLY RAN COMPANY.
I had the pleasure of dealing with Joe Costa and D'Angelo at the Park Royal, London branch for two separate van hires in one week.Both were highly courteous, and professional in their conduct and customer service. They are both a credit to the company. Thank you.
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