Review Time
When car was hired at arlanda stockholm they said they would block the card for 1300 skr but i would get it back when car was returned .Car was returned not damage no extras and they took the money from my card anyway saying the voucher from autoeurope was not enough to cover the rental.Never had this before they are no better than thieves.
One star is too much for the service we got at London Heathrow. Rented a Seat, but as not availsble an MG was offeted at massiv extra costs, to which we erroneously agreed, as it‘s an english car we thought and told the guy. No word from him, correcting us that the car is not british. Next day, in the South of England, found out through AA that it is actually chinese crap we rented. For years now we refuse to buy or rent any chinese manufactured stuff. Experience showed us also this time, we are very right. Had to call AA twice and after a couple of hours drive our backpain was unbelievable too. Anyway, now we also refuse to rent from Europcar. Never ever again!
The staff at Europcar Oxford office were particularly aggressive selling their Premium Insurance Package, not just with me but also with all the customers before and after me on that day. The staff told me my travel insurance would definitely not cover the excess. I then rang and checked with my travel insurance company, who confirmed the excess was indeed totally covered by my policy. In spite of my emphatic declining of their insurance, the staff deliberately left it on the contract which they hurried me to sign as they were busy and I had already taken up time. If there is any problem with the contract or the car, it is then intentionally very difficult to contact Europcar during the rental period. After the rental period, Europcar customer service had the attitude they were not present to hear on the day, so end of investigation. I would advise NOT renting from Europcar Oxford. Rent with a reputable company.
Absolute scammers! They lie constantly. They'll lie when you pick up the vehicle and won't let you take the vehicle until you've paid more, despite having a receipt from your payment online that shows that you've paid for everything including the extras. Then tell you you'll have to claim the extra charge back. When you do they'll waste hours of your time on the phone, then eventually tell you they'll get it sorted, which they won't. Absolute c u next Tuesdays. In some cases actually criminal. They have zero morals and are quite willing to break laws for their own gain. I will be taking them to court soon and when I win I will take them for every penny!
SCAMMERS! They paid for a Parking Charge Notice issued 'by mistake' so they never gave me the chance to appeal. Even though I had proof of payment on Revolut. So they charged me £60 weeks later without notice for the PCN and another $40 for their admin fee. Revolut froze my card immediately before the money was deducted and I got in touch with Europcar customer service. While the correspondence was still ongoing, they sent me a letter from their legal team threatening me with legal consequences if I don't pay within 14 days. Meanwhile they take a week to answer each email.They said this is normal practice and I should have the right to appeal. But both Initial Parking and POPLA confirmed that once a PCN is paid, the matter is closed. A quick Google search about this returned forum threads talking about this scam between Initial Parking and rental companies. Yet they are pretending they're not aware of this. So beware!Now they will reply to this review with a canned response (like they did on other sites) as if I haven't already been corresponding with their customer care for weeks. Forced to communicate with 3 different Europcar departments who clearly don't liaise between each other. It's like going round in circles and talking to a brick wall.EDIT: And there it is! The same canned reply on every negative review. They don't even bother to read the content. Don't worry, keep making fools of yourselves and proving dissatisfied customers right.
So yet another complaint regarding Europcar almeria airport who I would advise not to use . I hired a vehicle and would have had to wait for two hours to get my car and had to go elsewhere to good car superb company . To date I have still not had a refund after them stating it would be credited back . Do not get caught like I have and would advise do not use uropcar they are a nightmare and never act like they promise Shame on you Europcar
I returned a car to Europcar with a new tire I had paid for. Europcar told me I had waived its insurance, so wouldn't reimburse me. The next day it charged $465 for insurance. Utter fraud. The rental cost me barely more. Europcar ignores emails. Walmart is the company I paid for the rental, and refuses to contact Europcar because I didn't buy the insurance through Walmart. The credit card company won't challenge even though I didn't authorize the charge for insurance, but I did put a credit card down for damage. Europcar will keep doing this because it suffers no consequences.
Paid double the amount for a GPS. It couldn't even locate my hotel or the information centre in Lincoln. When returning the car found I was charged for extra hire days I did not use, for a parking fine that was incorrect and an exportant fee for picking the car up at 'a premium location', plus a 'vehicle recovery charge' despite I left the car in the exact spot from where I picked it up. All told the total cost was double what I was quoted. BE AWARE
Do not trust this company they use coersion, lies, and fraud tactics to get contracts signed at the desk. In my case for insurance of £519, when I had already pre-booked and paid £51 for the premium insurance with AXA. Charged at end of rental, it was supposed to have been a returnable deposit, on return of the car.That's the contract I signed. Watch out for the pressure selling, then sifting paperwork about then asking you to just sign the bottom of contracts when you cannot see the contents as they kept loads of other paper covering the page I signed.Complaints made but they are protected by there governing bodies that just protect there criminal activities. Do not use this company you are in grave danger of being a victim fraud for hundreds of pounds like me.
After dropping off the car to Europcar, London Stansted the man who checked the car found a scratch on the alloy and a small cut on the tyre wall. I knew this wasn’t me but I couldn’t prove it so they took nearly £300 off my card without sending me any invoice. Unknown to me, my wife had took a picture of the car in the bay we picked it up from and you can clearly see the damage. I sent the pictures to Europcar and it still being investigated and now it’s July!! The car was clearly not checked when the last person dropped it off and I have gotten the bill for it! Moral of the story, check every inch of the car and take pictures of it because they will screw you over even if you have proof. Awful experience and poor customer service.
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