Review Time
The Amsterdam train was late in Kings X so we had to sit on the floor in a very crowded environment for 40 minutes. Conversely the Amsterdam terminal was clean, fast and the staff genuinely friendly (London take note). The return train to London was on time but the toilets stank into the carriage. Overall it was mixed – I hope there is competition on the tracks soon...perhaps that will sharpen the service?Not the 90s experience it used to be.
Seriously. Just fly. What's the point of Eurostar.The departures at London Kings Cross St Pancras is complete chaos.You have to queue to get your UK passport scanned before getting to use the e-Gates for the EU side.They should just use e-Gates for both sides, just like at ... I don't know ... THE AIRPORT !Then one person in my group got blocked at the e-Gates for an unknown reason, and so they had to go back and queue again.Then the departures waiting area is dangerously overcrowded.And of course you have to lug your luggage around yourself instead of checking it in and collecting it at the other end like you do at the airport.Eurostar is a completely pointless, overpriced service.Just fly. Its better for your sanity, and its better for your health if you are carrying luggage.
expensive and bad (wanted to use another word but decided to be polite). You buy a Premium ticket, cancellable, but for some reason cannot cancel, neither on the app, nor on the web site. They say you should ocntact them. Obviously contactign them means losing a huge amoutn of time. long minutes of wating on the phone (even though I said that I cna speak with apparently more available English-speakign teams rather than with French people).... I don't call this a PREMIUM service. The communciaiton is messy, the app is bad... Unacceptable.
Well at least DB lets you cancel any tickets free of cost within a few hours of booking. Eurostar doesn't-- even if the mistake lies clearly on the end of the train operators.I had a trip from through Germany into Belgium. The DB app was showing a complete connection with two transfers for a certain amount. I booked it. Turns out the train after the second connection was included in the ticket but not available and the ticket, though it mentioned the complete set of connections, suggested that I got to book a separate ticket for the last leg-- ALL this AFTER the payment has been made.I naturally tried separately booking the last leg of the journey, but the connection being shown was apparently invalid (don't ask me how this works, I am clueless- that they dare show a connection, pitch people to buy tickets accordingly, and then the connection is shown invalid).I am certainly surprised and disappointed with db-(international) booking experience. But at least DB returned me back the full amount for the first train in the connection. However, Eurostar didn't. They kept back 70% of the ticket price.I have tried launching a complaint with Eurostar, but looking at the reviews from others on this platform, I have very little hope of any reimbursement.Stay careful when you book a connection with multiple providers.
Very poor. Return journey from Brussels to London was cancelled two weeks prior to the journey and we were not allowed to rebook on earlier trains even though tickets were still on sale (on a different type of tickets). We've had to rebook on an evening train which means we will lose our trains tickets from London to Leeds and be out of pocket by a couple of hundreds pounds. Absolutely shocking service, why not let passengers book tickets if seats are available?! We even offered to pay the difference in price but to no avail...Never again!!
I cannot understand these low ratings. I had a phenomenal experience with eurostar customer service and planning accessibility booking for my father. It is our first time on the train so I cannot rate that part but Amy and Luella are star service reps. From begining to end in ky 2 conversation. Superb
These people are awful. Time to end the monopoly.Customer service are dishonest. The company is in breach of GDPR - I recommend you don't trust them with your data.I deleted my account, then found out 4 months later they had secretly retained all of my data despite saying on screen it would be deleted and be unrecoverable.Customer service just mess you around and provide unhelpful, dishonest responses in the hope you'll eventually get bored and give up.
The train was changed before departure so we were reallocated carriage and seats. The train was changed again but this time we were given a card with the carriage number and told to sit anywhere. We found 2 seats only to be ordered by a very rude member staff to leave the seats as they were for disabled passengers. There was no sign saying this. She walked off and when we followed to try to resolve this and find another seat, she complained to the station manager and he threatened to throw us off the train and have us arrested in front of the whole carriage. As two females we were devastated and traumatised. After all this the same lady told us we could move back to the seats we sat in originally. Why put us through such a horrific experience when she could have told us to stay where we were while she found out if we could stay in the seats? I have complained online and while waiting for so called customer services to answer my call, I have written this. I cannot take my business elsewhere as they have a momopoly, which means that Eurostar can treat people how they like and get away with it. The waiting time to answer my call is apparently 1 hour.
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Eurostar (Official Web site): Train ticket, short break, city break, weekends. Travel to Paris, Brussels, Lille, Disneyland Paris, Bruges, Avignon and more than 200 Destinations form London St Pancras station, Ebbsfleet International Station or Ashford International Station
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