Review Time
I was due to board the last train of the evening when they decided to cancel - they’re supposed to provide hotels and taxis to stranded passengers. I took their offer and went to the hotel that they offered only to be told that there was no room. I was in the same predicament as some other passengers. I couldn’t find another hotel for the evening as there was no clear guarantee I’d be reimbursed and at 11pm in Paris isn’t exactly the place you want to be frantically searching for policies on hotel reimbursement. I therefore slept ok the floor at the airport - as a doctor I was obliged to return on time for my clinics. Eurostar refunded the train but has given a half assed apology and absolutely NO compensation for the predicament they left me and a whole lot of other passengers in. I’m filling a complaint to the Rail Ombudsman
Chaos getting on the train in London30 minutes late going to Amsterdam. Why would a train be 30 minutes late???Chaos getting on at Amsterdam with just 1 cafe and a queue for 20 minutes.The carriages were numbered incorrectly so had to change seats half way.No coffee on the train at all! Terrible internet all the way.NO COFFEE?????????Uncomfortable seats.For a service this expensive it’s a joke.What cafe doesn’t have coffee???????
We traveled with Eurostar for the first time this summer and were extremely disappointed.Several of our trains were delayed, with little to no information provided. The worst experience was in Cologne, where everyone was checked in, including many families with small children, only to wait for hours in a very small souvenir shop area while the train was nowhere to be seen. Staff clearly knew about the delay but still went ahead with check-in, which made the situation even more frustrating.We received no updates during the more than 3-hour wait. Traveling is already exhausting, especially with small children, and better communication and handling of the delay would have made a huge difference. To make matters worse, getting the promised refund afterward was a big hassle and took several months to resolve.Overall, very poor communication and a very stressful experience.
Failing to add my points to my loyalty card. What's the point of having a membership/loyalty card, if they can't be bothered to add your points to it? It shouldn't matter if the points are added before or after the booking is made.The dumbest thing is they wanted me to confirm all my membership information only to tell me that they can't add the points. What a joke!
Waited over an hour to get through and staff were very helpful and resolved my issue. I have been calling as required by their process and had to speak to a person. Over last three days with wait time continually over an hour. Eurostar need to get there act together as this is appalling customer service
Honestly, the worst customer service I ever seen, it has been 3 months since I first contacted them, still no sight of my money, they do no respond to emails and the website is a vile pile of dark patterns to prevent you from accessing the dedicated page
Terrible service, always late (65 minutes late this time), very expensive, impossible to claim compensation when the train is late or cancelled. Restaurant wagon is despicable, they will sell you a 'metro ticket for 8 euros claiming it is a normal ticket. Upon arrival the metro ticket does not even work and a standard one is actually 2.50 euros, not 8 euros. I was scammed despite asking multiple times to clarify - the guy just lied to me.Poor announcements - very loud, every 5 minutes, and with none of the useful info. We do not care about the surnames of the crew. Just announce the stop before we get to the stop instead as your freaking tickets cant even bother giving the full list of stops. And don't get me started on the obese ticket controller who could not move through the train without shoving her fat ass in your shoulder. If the controller is too fat to walk through this aisle without pushing every single passenger, she needs to be reassigned to something else.Poor announcements regarding the delays, then the controller promise me I will get my next train despite that hour+ delay, which of course I did not.As usual, an entire day lost in sncf travel. Next time I go back to the bus. Sure it takes all day, but without all this stress and for half the price.On their crap website now to request compensation as they say 30% reimbursed if 30 mins late. The whole process is of course impossible , requesting PNR ticket numbers that are not even present on the ticket. Then when you manage to open the case it says - 'Your request will be processed in the next 28 days' - and it does not give you any reference whatsoever, and also does not send you any confirmation email. In other words - that money is lost, like every time I used SNCF - train. is always late or cancelled, and while you are supposed to get compensation, they make the process just impossible so you give up.Back to bus travels.references:Your Eurostar ticketsFor 1 passengerBooking reference: MX62CWticket 447494919carriers 1184,0018train 9452
UK side of Eurostar is always faultlessTheir customer service ,in particularly the special assistance, side of things is always spot on, never had an issue with it, and the staff is always friendly and approachable, France side of things still need to catch upAll in all highly recommended 
16yrs of travelling on Eurostar and there is still no reliable phone or internet connection. Train versus the plane is meant to improve productivity, but Eurostar time is dead time.They don’t care, and have no intentions to correct it.
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Eurostar (Official Web site): Train ticket, short break, city break, weekends. Travel to Paris, Brussels, Lille, Disneyland Paris, Bruges, Avignon and more than 200 Destinations form London St Pancras station, Ebbsfleet International Station or Ashford International Station
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