Name: eurostar.com
Telephone: 000000000
Rating: 2.0

TRACEY KILVINGTON Guest

Just fly

Is there anywhere we can report our complaints to ie and ombudsman for these jokers. We travelled to Paris on a Eurostar holiday and out train home was cancelled loosing us 7 hours of our last day in Paris. Only earlier trains were available to us meaning we literally had to dash back to collect cases and make our way to the station which was total carnage. Station was heaving with minimum staff. Our earlier train meant we would have 5 hours on King's Cross station waiting for our train home so we bought new train tickets to avoid this after we were told by eurostar staff at St Pancras that we would be reimbursed. Still trying to get this refunded and compensation for our lost last day in Paris. Apparently they want us to claim on out travel insurance when they are the cause of the complaint. If we had stayed an extra night and booked a train the next day they would have paid out but the option of a later train was not available. They seem to answer to no one

Date of experience: Aug 21, 2025

Rebecca Fowkes Guest

6 months ago

Amsterdam Centraal

I would like to say thank you to the Eurostar staff at Amsterdam Centraal. Especially Leonardo he was very helpful with changing our tickets home time & on the day with help of a wheelchair. Leonardo Thank You.... You are a credit to the Amsterdam Centraal team !!

Date of experience: Aug 19, 2025

Mario Walgraeve Guest

6 months ago

return trip was canceled by Eurostar

return trip was canceled by Eurostar. They did not offer an solution to return the same day. However booking on the same day was still possible but at an additional cost of about 450€ !Easy way to make money.

Date of experience: Aug 17, 2025

Increase Walker Guest

8 months ago

Delays, to trains and payments

It has taken over two months for the expenses I incurred when my train on June 24th had to return to London instead of proceeding to Paris. The claim I tried to submit via the website had not been registered, in spite of an on-screen message to the contrary. It is very difficult to get through to someone on the phone, and when I did finally succeed, the first person who dealt with my request did not in fact submit my receipts to the accounts department. It took a second phone call (again after trying for most of one day) to achieve the required result.

Date of experience: Jun 24, 2025

Yohan_Craft82 Guest

9 months ago

They are a caring and efficient team

I find the Eurostar staff to be very pleasant patient and helpful as a 84 yrs old lady travelling on my own the assistance is always there to help me . Makes my journey pleasant Thankyou .