Review Time
An inspector from Evolution Claims visited our house during a leak in our kitchen ceiling.He asked to cut through the tiles in our en-suite bathroom as it was the likely source of the leak.He then asked me to sign a disclaimer to say that it was OK for him to break tiles to get access, to which I checked that the damage would be covered - his response was to the positive.The leak could not be found.Some months on I have finally heard back from Evolution Claims and the disclaimer I signed meant the damage would be uninsured.Another one of those insurance companies that does not act in good faith.We move on, but suggest others reconsider being insured by this company.
My Wife and I couldn't be more pleased with the result of the work done to repair our house. The Asbestos removal team, the movers who packed and cleared our furniture, the plasterers and painters who redecorated and laid the floor all coordinated excellently by Gurmail Dhap and his team. It took a while to pull it all together but the results made the wait worthwhile. Thank you to all who were involved.
To be honest I did not have high expectations when I submitted my claim after a somewhat shaky start with Frontier home Insurance, however I was amazed by the fast, efficient and high level of customer service I received from Nad at the Evolution claims team. The claim process was easy, I was contacted within less than 24 hours and my case concluded quickly and easliy. I was really impressed in an industry which seems to normally not make things easy! Well done and thanks Nad.
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Launched in January 2016 and privately owned, our core business strategy is built on strong working relationships with like-minded clients and suppliers to deliver an industry leading customer experience in claims management and building repairs.
Our core principles and values are designed with the customer in mind. We empower our employees and supply chain to make decisions which are in the customer’s best interests. Claims/Jobs are managed using state-of-the-art ‘easy to use’ technology. Our ‘Customer Connect’ portal allows our customers and suppliers to track and communicate at every stage of a claim.
We have researched and developed unique and first to market customer focused mitigation and repair techniques to reduce customer impact, cost and cycle times.
Our service is delivered using hand-picked experienced teams of claims handling staff who are supported by a national supply chain of scaffolders, surveyors, builders and innovators.
Evolution Claims Management Limited Registered Office: Trigate, 210-222 Hagley Road West, Oldbury, West Midlands, B68 0NP Company Number: 09680685 Registered in England and WalesSee more
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