Review Time
The package arrived, but the light fixture failed within a year. After six months, the LED bulbs stopped working. By nine months, it completely broke and became a serious fire hazard, emitting sparks and buzzing when turned on, so it's now off until I find a replacement. I reached out to the support team about the issue but received no response. The only positive aspect was its nice appearance.
The package arrived, but the light fixture didn't last long—less than a year. After six months, the LED bulbs failed, and by nine months, it completely broke, posing a fire hazard with sparks and buzzing when switched on. I've turned it off until I can get a replacement. I contacted the support team but received no reply. The only positive was its appealing design.
I am extremely dissatisfied with this service. I purchased two telescopic wall hangers, but they were not as advertised. I sent several emails and messages through their platform but received no response whatsoever. I'm very upset and would not recommend this service.
Stay away from this service! They lack credibility and do not honor their commitments regarding returns or refunds. I reached out multiple times about a defective pendant and waited patiently for a response. Their last email asked if I preferred a replacement or a refund, and I clearly requested a return and refund for the uneven pendant. That was four days ago, and I still haven't heard back. They are clearly ignoring my concerns. Save yourself the trouble and avoid ordering from them unless you are prepared to deal with faulty products and no support.
I ordered two glass ceiling pendants, which arrived promptly, were easy to install, and look fantastic. A year later, when one glass shade was damaged, their customer service was outstanding! They responded quickly and replaced the damaged part. I will definitely order from them again in the future!
I placed an order and tried to cancel within 24 hours, which is well within their cancellation policy. Despite this, my refund request went unanswered. There’s no effective way to reach customer service—only a malfunctioning chatbot and an email that seems unmonitored. I've sent numerous messages with no replies. This service is unresponsive, unreliable, and ignores its own policies. I will be filing a chargeback and reporting them to consumer protection. I demand a full refund immediately. Avoid this service to prevent frustration!
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