homdiy.co.uk

1.8
1.8 Based on 21 reviews

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Average Rating

1.8

/
5

21 Reviews

5 Star
19%
4 Star
0%
3 Star
0%
2 Star
5%
1 Star
76%

All Reviews

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Review Time

Claude Anderson
Disappointing product quality and support

The package arrived, but the light fixture failed within a year. After six months, the LED bulbs stopped working. By nine months, it completely broke and became a serious fire hazard, emitting sparks and buzzing when turned on, so it's now off until I find a replacement. I reached out to the support team about the issue but received no response. The only positive aspect was its nice appearance.

1
Date of experience: Dec 19, 2025
Cary Foster
Serious fire risk and unresponsive support

The package arrived, but the light fixture didn't last long—less than a year. After six months, the LED bulbs failed, and by nine months, it completely broke, posing a fire hazard with sparks and buzzing when switched on. I've turned it off until I can get a replacement. I contacted the support team but received no reply. The only positive was its appealing design.

1
Date of experience: Dec 18, 2025
Merlin Howard
Unacceptable return and refund policy

I was denied a return or refund for my purchase without any explanation, and the company was unreachable. This is unacceptable in today's online market. Buyers should be cautious!

1
Date of experience: Dec 04, 2025
Violette R.
Extremely dissatisfied with this service

I am extremely dissatisfied with this service. I purchased two telescopic wall hangers, but they were not as advertised. I sent several emails and messages through their platform but received no response whatsoever. I'm very upset and would not recommend this service.

1
Date of experience: Nov 10, 2025
Stay away from this service!

Stay away from this service! They lack credibility and do not honor their commitments regarding returns or refunds. I reached out multiple times about a defective pendant and waited patiently for a response. Their last email asked if I preferred a replacement or a refund, and I clearly requested a return and refund for the uneven pendant. That was four days ago, and I still haven't heard back. They are clearly ignoring my concerns. Save yourself the trouble and avoid ordering from them unless you are prepared to deal with faulty products and no support.

1
Date of experience: Sep 11, 2025
BF41
Excellent products and customer support

I ordered two glass ceiling pendants, which arrived promptly, were easy to install, and look fantastic. A year later, when one glass shade was damaged, their customer service was outstanding! They responded quickly and replaced the damaged part. I will definitely order from them again in the future!

5
Date of experience: Aug 10, 2025
Reese Reed
Impressive customer service

Fast delivery, a great product, and impressive customer service.

5
Date of experience: Jun 05, 2025
BOolvezoON80
Avoid this service – No support or refund options

I placed an order and tried to cancel within 24 hours, which is well within their cancellation policy. Despite this, my refund request went unanswered. There’s no effective way to reach customer service—only a malfunctioning chatbot and an email that seems unmonitored. I've sent numerous messages with no replies. This service is unresponsive, unreliable, and ignores its own policies. I will be filing a chargeback and reporting them to consumer protection. I demand a full refund immediately. Avoid this service to prevent frustration!

1
Date of experience: May 15, 2025
Carlie Long
Order never arrived after three weeks

My order never arrived after three weeks.

1
Date of experience: May 14, 2025
Misleading product performance

I recently purchased four bottles of a plastic bumper restorer, which appeared impressive in advertisements. However, once applied to my car, it looked like water and had no effect—completely useless and misleading.

1
Date of experience: May 06, 2025

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