Review Time
I’ve never had a reason to contact my home insurance before and was apprehensive when I needed to call Evolution. I needn’t have worried at all, Meg was extremely empathic, assertive with her resolution and supportive throughout. Meg was quick to respond and her customer service is of the highest standard. I would strongly recommend Evolution to insure your home and contents.
Fantastic team of people descended upon my home,changed and fixed everything that was listed by Shaun the assessor.They were professional,friendly and nothing was too much trouble.The plasterer who took the old ceiling down and replaced it and plastered it deserves a medal to do all that in one day.The decorator was second to none,outstanding work and professional finish to both rooms.Going above and beyond.I was amazed by the whole team.They worked like trojans.Thankyou so so much for putting the rooms back together after the leak from en suite.
Appalling service. Relatively minor water leak took 7 months to be repaired. Intransigence of Evolution resulted in unnecessary 4 months delay before work started. The company even fails to answer emails. As the damage has finally been repaired, Evolution has now closed the file, despite the fact I have not been reimbursed for the cost of paint etc. which I purchased 6 months ago and which the bulding firm appointed by Evolution have used to complete repairs.
Poor company to deal with, they have ignored requests for a data subject access request, the complaints procedure and managers fail to call back the right number.Emails are read and usually not replied to and when they do they tend to ask for something that has been provided before.
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Launched in January 2016 and privately owned, our core business strategy is built on strong working relationships with like-minded clients and suppliers to deliver an industry leading customer experience in claims management and building repairs.
Our core principles and values are designed with the customer in mind. We empower our employees and supply chain to make decisions which are in the customer’s best interests. Claims/Jobs are managed using state-of-the-art ‘easy to use’ technology. Our ‘Customer Connect’ portal allows our customers and suppliers to track and communicate at every stage of a claim.
We have researched and developed unique and first to market customer focused mitigation and repair techniques to reduce customer impact, cost and cycle times.
Our service is delivered using hand-picked experienced teams of claims handling staff who are supported by a national supply chain of scaffolders, surveyors, builders and innovators.
Evolution Claims Management Limited Registered Office: Trigate, 210-222 Hagley Road West, Oldbury, West Midlands, B68 0NP Company Number: 09680685 Registered in England and WalesSee more
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