Review Time
I had a very pleasant experience with EZ living Naas. From when I chose and bought my couch in store, I had it in my house two weeks later. The delivery drivers Finian and Peter were excellent throughout the delivery. They notified me 20 minutes prior to delivery as I had requested, and assembled the furniture in my house. Overall I found the service excellent.
Mikey and Denis are exceptionally efficient when delivering and assembling my new three piece suite. Can highly recommend the products and service from them. I was worried about my new floors and walls but no issues whatsoever. Can highly recommend them.
⭐️⭐️⭐️⭐️⭐️We had a fantastic experience at EZ Living! From start to finish, the service was excellent. A special mention goes to Luke C, who went above and beyond to help us. He was incredibly friendly, patient, and knowledgeable, making sure we found exactly what we were looking for. It’s rare to come across someone so dedicated to customer satisfaction. Thanks to Luke, the whole process was smooth and enjoyable. We’ll definitely be recommending EZ Living to friends and family!
After 4 months of being ignored, dismissed and gaslit, EZ Living eventually admitted the bed they sold us was faulty — but only after WE located the fault ourselves and escalated the matter.For months we were told the problem was “comfort” or “within tolerance.” This was a premium bed that we had purchased in King Koil so we invested a lot into this. Emails were unanswered, calls were slow, and their customer service repeatedly tried to close the case rather than investigate it. We lodged a formal complaint and contacted the CCPC before EZ Living finally re-examined the issue and confirmed a manufacturing defect.No meaningful apology. No goodwill. No accountability — just delays and defensiveness. They refunded us only after sustained pressure and the threat of further action with Small Claims Court.Their website boasts “top-class customer service” — the only thing they’re top-class at is gaslighting customers and making a valid complaint feel like a hassle. Do yourself a favour: buy elsewhere and save weeks of your life.
I recently purchased from this store and I highly recommend it. A lot of furniture stores are like warehouses with glaring lights but this store is a proper showroom which makes it so easy to picture the items in your own home which is so important. The furniture is laid out as if it is an actual room and this makes it handy as you can also get matching items and see how they will work in your own home. The staff are discreet, but available when needed, so there are no pushy sales assistants pouncing on you and pressuring you. A lovely, atmospheric store with a wide range of products, not to mention ample parking just outside. I went in for a Christmas tree but I'm returning to buy sofas and kitchen table!! 5 stars from me
I bought a rug . The sales man was very efficient and explained everything about how it’s not stocked and that it had to be ordered. He said it would be with me in 2 working days and it was. He also explained how it could be returned if it wasn’t suitable. The salesman was very professional and pleasant.
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