famisafe.wondershare.com

3.4
3.4 Based on 62 reviews

Wondershare offers Video Software, PDF Tools, PC Utilities for Mac and Win users to convert, edit videos, photos or PDF files, make photo slideshow etc....

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Average Rating

3.4

/
5

62 Reviews

5 Star
56%
4 Star
0%
3 Star
6%
2 Star
5%
1 Star
32%

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Lyndsay Morgan
Wondershare

Wondershare, Wondershare Famisafe, Wondershare Dr. Fone, and all of their products are scamware. Wondershare as a company should be investigated for fraud, false pretense and illegal monitoring by representatives/tech help. I’ve used several of their products over the years and they were once an honest company, Anyhow, I purchased and subscribed to WS Dr. Fone and WS iPhone repair. Neither worked properly from the start. Any tool in the program I’d attempt to use would give me a pop up to purchase the full software, which I already did and input my license key in the beginning. I reached out to customer service to get the never ending loop of customer support asking the same questions and referring you to the terms and conditions, over and over again. I constantly repeated myself that it did not work, just to get the same loop with no results. One of the emails that I received from Wondershare (yes, legitimately Wondershare, it was a reply from them), contained a link to my “license”. Well, I clicked the link, it indeed showed my license but the link had been shortened and contained a redirect to a site and that site redirected my browser to another site (all on the backend). Well I didn’t think anything of it until a few weeks later when my phone began to act very strange. I compiled a couple python scripts to check for issues. I noticed that a few ports were open that shouldn’t be and had an active connection from several different private IP addresses. I hooked up to wireshark and began a packet capture. I noticed several TCP connections that were active, I searched upstream to be met with encrypted payloads. I then connected to iMazing and ran a malicious exploit scan. My suspicions were confirmed. I noticed the initial redirect coincided with the email I received from Wondershare. The critical alert was informing me that Wondershare Famisafe was installed on my iPhone on the same exact day and time as the email. I ran tests and confirmed that the connection was live and that data was being pulled from and sent from my phone. Just a coincidence huh? Not a single soul on this planet has touched my phone but me. They say Famisafe can’t be remotely installed, that’s absolutely not true.

1
Date of experience: Mar 18, 2025
Persis B.
Wondershare

Wondershare, Wondershare Famisafe, Wondershare Dr. Fone, and all of their products are scamware. Wondershare as a company should be investigated for fraud, false pretense and illegal monitoring by representatives/tech help. I’ve used several of their products over the years and they were once an honest company, Anyhow, I purchased and subscribed to WS Dr. Fone and WS iPhone repair. Neither worked properly from the start. Any tool in the program I’d attempt to use would give me a pop up to purchase the full software, which I already did and input my license key in the beginning. I reached out to customer service to get the never ending loop of customer support asking the same questions and referring you to the terms and conditions, over and over again. I constantly repeated myself that it did not work, just to get the same loop with no results. One of the emails that I received from Wondershare (yes, legitimately Wondershare, it was a reply from them), contained a link to my “license”. Well, I clicked the link, it indeed showed my license but the link had been shortened and contained a redirect to a site and that site redirected my browser to another site (all on the backend). Well I didn’t think anything of it until a few weeks later when my phone began to act very strange. I compiled a couple python scripts to check for issues. I noticed that a few ports were open that shouldn’t be and had an active connection from several different private IP addresses. I hooked up to wireshark and began a packet capture. I noticed several TCP connections that were active, I searched upstream to be met with encrypted payloads. I then connected to iMazing and ran a malicious exploit scan. My suspicions were confirmed. I noticed the initial redirect coincided with the email I received from Wondershare. The critical alert was informing me that Wondershare Famisafe was installed on my iPhone on the same exact day and time as the email. I ran tests and confirmed that the connection was live and that data was being pulled from and sent from my phone. Just a coincidence huh? Not a single soul on this planet has touched my phone but me. They say Famisafe can’t be remotely installed, that’s absolutely not true.

1
Date of experience: Mar 18, 2025
Fleur
Isn't what it used to be

Had this for a year worked great with Androids. My son switched to an IPhone and we've had nothing but problems. Constantly having to reinstall it on kids device, apps are blocked even when they shouldn't be. Customer support takes at least 5-7 days to even begin to help.

2
Date of experience: Jan 07, 2025
Arliss L.
Isn't what it used to be

Had this for a year worked great with Androids. My son switched to an IPhone and we've had nothing but problems. Constantly having to reinstall it on kids device, apps are blocked even when they shouldn't be. Customer support takes at least 5-7 days to even begin to help.

2
Date of experience: Jan 07, 2025
Jayne C.
I downloaded the famisafe app on my…

I downloaded the famisafe app on my phone, followed the instructions and downloaded it on my son phone, but when I want to start monitoring calls it requires me to add my child phone, have to send new download link to my child's phone but still takes me to the already downloaded app. How does this app work

1
Date of experience: Nov 10, 2024
Carole Carter
I downloaded the famisafe app on my…

I downloaded the famisafe app on my phone, followed the instructions and downloaded it on my son phone, but when I want to start monitoring calls it requires me to add my child phone, have to send new download link to my child's phone but still takes me to the already downloaded app. How does this app work

1
Date of experience: Nov 10, 2024
Russ Sanders
STAY AWAY

STAY AWAY! SCAMMERS!!! Downloaded this for my daughter. Once installed on my daughter’s phone it restricted her access to everything, she was no longer able to use her phone or any apps on the phone at all!Apparently you need a pc or laptop do download the software then connect your kids phone to it. My laptop recognised the phone but the programme did not.All this took 3 hours and despite this we were not able to connect the phone to the crappy software.My daughter was in tears as her phone was hacked by this app.As this was a 3 days trial I decided to cancel the subscription in the day that I joined as it was obviously not fit for purpose. To my surprise I was already charge for the next 3 months!!! I wrote to customer support to ask for my money to be refunded, only to be informed of their terms and conditions and asked to provide proof that the software does not work! I explained that I removed all software only to be referred to their terms and condition that stated I was basically not allowed a refund- despite me being on a trial!The woman from customer ‘support’ kept referring me to their terms and conditions continued to request for screenshots . As I got nowhere with them I raised a case with PayPal that refunded me the money.Once I raised a case with PayPal they got in touch to offer the refund should I provide a screenshot of the trail period… lol. They should be called the screenshot company.I was sent a link to provide feedback for my experience but the link was not working … what a joke! Stay away if you care about your kid and your sanity! I would not trust these scammers!

1
Date of experience: Oct 01, 2024
Eustace Lewis
STAY AWAY

STAY AWAY! SCAMMERS!!! Downloaded this for my daughter. Once installed on my daughter’s phone it restricted her access to everything, she was no longer able to use her phone or any apps on the phone at all!Apparently you need a pc or laptop do download the software then connect your kids phone to it. My laptop recognised the phone but the programme did not.All this took 3 hours and despite this we were not able to connect the phone to the crappy software.My daughter was in tears as her phone was hacked by this app.As this was a 3 days trial I decided to cancel the subscription in the day that I joined as it was obviously not fit for purpose. To my surprise I was already charge for the next 3 months!!! I wrote to customer support to ask for my money to be refunded, only to be informed of their terms and conditions and asked to provide proof that the software does not work! I explained that I removed all software only to be referred to their terms and condition that stated I was basically not allowed a refund- despite me being on a trial!The woman from customer ‘support’ kept referring me to their terms and conditions continued to request for screenshots . As I got nowhere with them I raised a case with PayPal that refunded me the money.Once I raised a case with PayPal they got in touch to offer the refund should I provide a screenshot of the trail period… lol. They should be called the screenshot company.I was sent a link to provide feedback for my experience but the link was not working … what a joke! Stay away if you care about your kid and your sanity! I would not trust these scammers!

1
Date of experience: Oct 01, 2024
Colleen H.
Dishonest

I wouldn't trust these people. I believe they are spying on our children and lying to us with their protection story. I had participated in a parenting tips contest with Famisafe while using the app. They emailed me stating there was a $300 cash prize to be split with 9 other participants and I would receive $50 via PayPal. I never received any payment and they said it was because I cancelled my subscription. The app caused a lot of problems on our phones so we stopped using it. These people aren't honest about things let alone protecting our children. I do not recommend at all.

1
Date of experience: Jun 16, 2024
Tonya Walker
Dishonest

I wouldn't trust these people. I believe they are spying on our children and lying to us with their protection story. I had participated in a parenting tips contest with Famisafe while using the app. They emailed me stating there was a $300 cash prize to be split with 9 other participants and I would receive $50 via PayPal. I never received any payment and they said it was because I cancelled my subscription. The app caused a lot of problems on our phones so we stopped using it. These people aren't honest about things let alone protecting our children. I do not recommend at all.

1
Date of experience: Jun 16, 2024

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Business Details

  • Wondershare offers Video Software, PDF Tools, PC Utilities for Mac and Win users to convert, edit videos, photos or PDF files, make photo slideshow etc.

  • language https://famisafe.wondershare.com

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