Review Time
November 19, 2025 – I find a ridiculous $0.30 “past due” from JULY on a 5-month $0 promotion bill. I never even activated the new SIM they sent! This tiny mistake could have wrecked my credit for months and I only just noticed.Tried calling – impossible to reach a human. Finally get through after wasting half my afternoon, go through full verification, and the agent (heavy Indian accent, barely understandable) tells me he can’t fix $0.30 himself. He’ll “raise a ticket” AND I have to wait for a text, click a link, log in again and submit a request myself.Are you kidding me?! For thirty cents THAT SHOULD NEVER HAVE BEEN CHARGED?! I begged him to just waive it – he kept repeating “sorry, this is policy” like a broken robot.This is the most brain-dead, customer-hostile process I’ve ever seen. No other carrier makes you do extra homework for THEIR screw-up. Your frontline staff are powerless and half the time impossible to understand.Fido, fix your stupid policies and hire people who can actually speak clear English and solve problems. I’m done – shopping for a new provider today. Worst customer service in Canada, hands down.
Fido customer support is officially the worst experience I’ve ever had with customer support. My husband and I wanted to get iPhones through changing our plans. That seemed successful at first based on what the app says. They changed the plan and then they called to say that his work permit ends in a year and a half instead of two years, so they won’t give him the phone. But the app showed that it was shipped. Then he called again customer support, and they said that the previous customer support rep was wrong, it was approved. After that I got a call, and they said basically the same to me, that my work permit ends sooner, so I can’t be financed. We called them again, at that point they said that my husband could get a phone but I couldn’t. We have THE SAME work permit dates and we ordered THE SAME PHONES. What’s going on? When we asked to change my plan back then, they told us to do that ourselves in the app. Great, super helpful! His phone hasn’t arrived yet btw, so I already don’t know what more to expect. If I could put a lower score than 1, I’d definitely do that! 1 is too much
Never again! Not alive agent. No support. Automated service directs you yo an appointment. Slow and unstable speed. Compared to 10 years, even 5 years ago Fifo went down significantly. I feel sorry for myself that I have contract for 2 years. 1 year leftNo- No-No
⁴Fido is a complete joke.Do not waste your money with them. Fifty percent of the phone calls if people try to make towards me.Don't actually ring on my phone.I've seen it firsthand when i'm standing with somebody and they try calling it. It's a big deal when you're waiting for doctors to call or hospitals. And then when you call fido, they say they'll call you back when they do they?Then, put you on, hold for twenty minutes.Well, they say they're gonna connect you to a customer service person.What was the point of calling back if they're just gonna put you on whole for twenty minutes. After paying up and i'm calling you back yet again.They don't know what to say.And they just sit there quiet.I've never seen such horrible customer service and such a horrible company to deal with. Fido is a complete waste of time and money last time.They suspended my service because I was on direct bill.And when they tried putting it through on their end, my credit card or whatever it was to pay the bill.It didn't go through apparently, so they canceled my service!!!!!! Then, when I finally get it back, they no longer given me the special rate that I had been getting lol scammers. Also, good luck trying to understand a single word Anyone says on the phone. Broken english is one thing, but whatever they're saying, you have no idea.It's a bunch of mumbling, and then they get absolutely quiet when you call them on their garbage
1 ) Online chat was stopped2 ) You cannot speak to someone, You have to make an appointment for a call back. Which is several hours from the time you initially place the call3) This is the 4th call I have made to Fido (have been a customer since 2011) and they do not understand the questions and my description of the problem.I will most likely be cancelling Fido as my cell provider and going somewhere else. Our call centers should be moved back to Canada.
Fido store that is on 8388 128 street I experienced the worst customer service ever. Their agent Ravneet Kaur literally shouted and harassed me at the store while I went to clear my doubts about my current plan. I don't know why she behaved that way but I was completely in shock. Please never go to that store.
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