Review Time
Ordered a pc, got it and it looked great till I noticed they have not given me the correct ram I ordered and paid for. It has been almost a 2 month battle to get my correct ram and the solution they have is they will pay me 20 pounds compensation because ram prices have gone up. It is unacceptable. The mistake was made on their side and now they will not correct it and my emails are now going unanswered.
I'm in a weird position because the actual computer Fierce PC built is fantastic. But the stress of dealing with them after a delivery disaster? Honestly, I never want to hear their name again. If you buy from them, use a credit card with Section 75 protection. Trust me, you might need it.The short version:My £1,460 PC arrived on January 10th via DPD. The driver forged my signature (caught on CCTV, police report filed), dumped it in a communal hallway, and unsurprisingly, it arrived damaged. Broken front panel and a PSU with a grinding fan.The long version:What followed was six weeks of exhausting back-and-forth where I had to fight for absolutely everything.They lied about stock, twice. On Jan 15th they said they had a spare front panel. On Jan 22nd they said the PSU and panel would ship "tomorrow." On Jan 23rd? Suddenly neither part existed. They eventually called it "miscommunication" and apologised, but come on.Not once, not a single time, did anyone at Fierce PC actually apologise that I was sitting here with a broken £1,460 paperweight. The initial response to the delivery issues was basically "out of our control." Which, fine, the courier screwed up. But fixing it? That's on them. They just didn't seem to care.I actually asked them on the phone if they could ask DPD to require a PIN for future deliveries (you know, so this doesn't keep happening to other customers). Response? "Out of our control." The guy's tone made it crystal clear he couldn't be bothered.Nothing happened unless I pushed. And I mean really pushed, threatening legal action, Trading Standards, chargebacks. Only then did they suddenly get moving on the PSU refund and front panel. They only took me seriously once I became their problem instead of the other way around.Even at the very end, after they'd finally issued my refund, they "forgot" to send the required credit note. Had to chase them for a simple PDF. Again.The good bits:I'll be fair, once the replacement front panel arrived and I got my money back for the PSU I had to buy myself, the actual PC itself is solid. Great build quality, runs like a dream.If your PC arrives in one piece, you'll probably be happy. But if something goes wrong, especially with delivery, brace yourself for a stressful, dishonest battle to get it sorted. They're banking on customers just giving up. I don't think there's any malice here, just a whole lot of incompetence and "can't be bothered." But honestly? The result feels the same either way.Buy at your own risk.
Ordered a pc, got it and it looked great till I noticed they have not given me the correct ram I ordered and paid for. It has been almost a 2 month battle to get my correct ram and the solution they have is they will pay me 20 pounds compensation because ram prices have gone up. It is unacceptable. The mistake was made on their side and now they will not correct it and my emails are now going unanswered.
Just purchased my third PC from Fierce, and very pleased with my purchase. Had it build to my own spec, 2TB SSD, 5070 Graphics and 7700 Ryzan. Slight delivery delay, but it's ChristmasGood company and can highly recommend them if your looking for your next PC
Firstly, Thanks to Pete, who sorted out the pc I was after as a next day delivery! It arrived today before midday! First time using FiercePC, and I'm writing this review on my brand new, beast of a PC! Highly recommended, and will buy from again! Thanks to all that made this a splendid experience!
I purchased from the Fierce PC website but the order was fulfilled by Punch technology. Everything arrived OK and as promised. However I experience issues (random crashes). I filled in the web form twice (no response) and emailed twice.I finally got a response asking for more information to be provided. I email this back.... and no response. As long as everything works out, you will be fine.....otherwise you are well and truly on your own....
So the 8-10 days for delivery is actually 19. The stock accuracy is not accurate. Case and Motherboard were both reasons for delay. I had to pester and chase just to get it at this timeline.Add to that the failure to provide the borderlands code which was included with the purchase. I requested it 19 Sept and was told it would be in an email shortly. I had to then chase again 22 Sept through phone call, then email, then follow up call when my email was pushed back due to "being busy"AND THEN, if that wasn't enough. The code I was sent turned out to be an already redeemed code.Poor timelines, Poor Service, Poor attention to detail. I would not recommend.I'm also happy to prove all of the above should this review be challenged.
The website and computer customization process is easy and beginner-friendly, and their customer service is outstanding. I had a problem with the delivery (DPD the worst), as they failed to deliver my PC. Fierce PC did everything they could: they tried to contact DPD, requested a delivery address change, and followed up for an entire week until the delivery was finally made (though, of course, to the wrong address, thanks to DPD’s incompetence).Despite all that, Fierce PC listened to my frustrations (it wasn’t a cheap PC), and they were incredibly supportive and professional throughout. If I could, I would give them 100 stars!
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At Fierce PC, we offer everything you need to create a fully customisable and bespoke home office, home theatre or gaming sanctuary. We pride ourselves on being able to offer you the best advice when it comes to choosing the right equipment for your personal needs, so whether you're seeking value or style, we are the team to call.
We ourselves are gamers and have decades of experience working in the PC industry. We're always on hand to offer you advice on everything from buying pre-built gaming PC bundles to choosing the right components and upgrades to your current system. We work exclusively with world-renowned brands that you know and trust, including ASUS, Intel, AMD, Seagate, MSI and many more!
We pride ourselves on producing Gaming PCs that deliver a true Fierce PC experience which suits your personal budget. Whether you're looking for a budget entry level computer, or a gaming beast featuring the best components available, we have an option for everyone. We offer competitive prices, meaning that if you find a cheaper PC elsewhere with an equivalent specification, email us the link and we'll do our best to beat it.
We believe in excellent customer service. Our highly knowledgeable staff are always happy to take your queries and provide the best solution possible. We usually answer queries within a few hours, but at the very most within 24 (business) hours. We will always do everything in our power to ensure that you are 100% happy with your new PC.
We currently have a build and test schedule of just 7-10 working days, so it won’t take long before your brand new custom gaming PC arrives at your door! If you have requested a particularly complex build, this time may be extended, but we will always let you know. We don't send any PCs out without ensuring they are built, tested and controlled according to our high standards.
As a British Gaming PC Company with its origins on UK Shores, we are proud to hand build our PCs in the UK. All of our Gaming PC’s are hand built individually by a team of expert builders on the Wirral. We are proud to work with some of the world’s best component manufacturers. Each of these companies specialise in one aspect of the PC, from the GPU to the case. By working closely with component experts and then building the systems ourselves, we have complete control over every aspect of the build process, and everything that goes into a Fierce PC.
Take Gaming to the next level with Fierce.
Fierce PC offers a wide range of award-winning gaming PCs, Custom Gaming PCs, Budget Gaming PCs, deals and our own PC Configurator to build your own. We pride ourselves on our wide variety of products. Whether your budget is big or small, we have something to fit everyone's needs, especially with our Pay Monthly Finance options! We're always pushing the boundaries of gaming with our continually updated range of gaming products.
We are so confident in our products that they come with a 3-year FREE warranty package. You can find information about our warranty packages here. Not only do we offer warranty packages, but we also have a team of knowledgeable staff who are here to help. Do you need help choosing the right PC? Contact us today, we are always happy to help!
If you're a newbie gamer or a hardcore gamer, take gaming to the next level with Fierce PC today!See more
