Review Time
This year's experience has left me very disappointed. I have been a loyal customer for years, frequently purchasing items and recommending this brand to my friends, with about five of them shopping here thanks to my suggestions. Until recently, I genuinely believed this was a premium brand. However, this year has been a series of unfortunate events. 1. Reward points system – completely dysfunctional.
I attempted to use my reward points but encountered constant errors. When I reached out to the support team, I clearly explained the situation, yet their responses were nothing but generic template replies. The fundamental issue is ridiculous:
If both discounted and regular items are in your cart, you cannot use reward points. To redeem points, you must create a separate order, remove discounted items, and pay for shipping twice. Even after going through this process, I STILL couldn't apply my rewards. The support team did not assist in resolving this. This is not customer-friendly. The system is poorly designed, and the support team refuses to take accountability. 2. Defective product and awful return process.
I ordered two T-shirts, and one arrived damaged straight out of the box. A so-called “premium brand” should have an efficient return process, but this brand does not. Returning a damaged item through the website is nearly impossible. Instead, you must: manually contact support, take pictures, and wait 24 hours for each response. It took me four days just to get a return label. This is unacceptable. High prices accompanied by subpar support. Moreover, the quality of the products has noticeably declined compared to previous years. Following this experience, I cannot recommend purchasing from this company any longer. Loyal customers are disregarded, support is slow and unhelpful, and the systems simply fail to function.
This service offers a stylish yet understated high-end experience. After browsing the website, I visited the main store to try on some elegant loafers. The enthusiastic and friendly staff made the experience enjoyable, and I left with my new stylish footwear. Although the items turned out to be slightly too snug, returning them a week later was hassle-free. Fantastic! I appreciate this service for its quality, timeless appeal, and certainly its masculine touch. It’s a fragrance that blends seamlessly: ideal for wearing. I've been ordering online ever since, and the web shopping experience has been excellent.
I’m very disappointed with the quality. I owned two pairs of sneakers over about two years, and both had the same issue — the inner heel tore apart in less than a year of light use. With my first pair, I reached out to customer support with photos and proof of purchase, but never received a response. I liked the design and comfort, so I bought another pair, but encountered the same problem. The inner heel started tearing again this summer. As a loyal customer since 2015, having owned five pairs, it seems the quality has declined. For shoes at this price, I expected much better durability and customer service. Unfortunately, I can only give 1 star here.
The service offers a chic, high-end fashion experience. After browsing the website, I visited the flagship store to try on some stylish loafers. The enthusiastic and friendly staff helped me find the perfect pair. Although the size was slightly small, returning them a week later was hassle-free. Excellent experience! I appreciate the service for its high-quality, timeless designs and subtle masculinity. It’s a fragrance that’s perfect for your body. I’ve been ordering online since then and have had a great experience with the webshop.
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Bridging the gap since '10 between streetwear and high fashion.
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