filofax.de

okay so I obv didn't look up Filofax reviews before ordering something because why on earth would I

okay so I obv didn't look up Filofax reviews before ordering something because why on earth would I need to?

I then had such a bad experience I had to see if a review section existed online and came across this comically low rating!

I've had a Filofax for 15 years and LOVE it. I gifted my mum one 10 years ago and she still loves it too.

So...

- ordered a Filofax as another gift
- received order confirmation and note that said:

"Due to unforeseen circumstances & a few ongoing technical issues, we are currently operating with considerable processing, shipment & delivery delays. Please allow ample additional time for the arrival of any deliveries or requests."

that's okay, I've ordered this FIVE WEEKS in advance.

- due to the note I left it 2 weeks, but I could see the item had been sitting in the depot for over a week. I was going to leave it longer due to the delay notice but got in touch anyway to check.
- customer service advised normal delivery times 5-7 working days (which contradicted the confirmation email so I didn't need to give them all this grace period?) and the item I bought is now out of stock and I was refunded.
- their range isn't very extensive or nice anymore and most of their fun colours are out of stock. however, I saw the item I ordered was still available and was very happy and assumed there was maybe a return or delivery failure so quickly bought it excitedly.
- advised customer service but they "as per my last email"'d me and said it's out of stock :( contradicting info again...
- I picked a boring black Filofax as it's slim pickings and requested the £6ish difference to be waived.
- I got a confirmation this had been processed and 5 days later the item still hadn't been despatched lol
- customer service advised further delays it'll arrive next week
- FOUR WEEKS later, I have the Filofax... it's fine, echoing what others have said, it feels and looks cheaper, definitely not what they used to be.

I've noticed my local Rymans and John Lewis slowly fizzle out the Filofax sections and there's barely stock or fun choices anymore when I go for my refills. This followed by this weird experience is probs a bad sign.

Date of experience: Apr 08, 2026

didn't expect to be reviewing filofax but here I am

okay so I obv didn't look up Filofax reviews before ordering something because why on earth would I need to?I then had such a bad experience I had to see if a review section existed online and came across this comically low rating!I've had a Filofax for 15 years and LOVE it. I gifted my mum one 10 years ago and she still loves it too.So...- ordered a Filofax as another gift- received order confirmation and note that said:"Due to unforeseen circumstances & a few ongoing technical issues, we are currently operating with considerable processing, shipment & delivery delays. Please allow ample additional time for the arrival of any deliveries or requests."that's okay, I've ordered this FIVE WEEKS in advance.- due to the note I left it 2 weeks, but I could see the item had been sitting in the depot for over a week. I was going to leave it longer due to the delay notice but got in touch anyway to check.- customer service advised normal delivery times 5-7 working days (which contradicted the confirmation email so I didn't need to give them all this grace period?) and the item I bought is now out of stock and I was refunded. - their range isn't very extensive or nice anymore and most of their fun colours are out of stock. however, I saw the item I ordered was still available and was very happy and assumed there was maybe a return or delivery failure so quickly bought it excitedly. - advised customer service but they "as per my last email"'d me and said it's out of stock :( contradicting info again...- I picked a boring black Filofax as it's slim pickings and requested the £6ish difference to be waived. - I got a confirmation this had been processed and 5 days later the item still hadn't been despatched lol- customer service advised further delays it'll arrive next week- FOUR WEEKS later, I have the Filofax... it's fine, echoing what others have said, it feels and looks cheaper, definitely not what they used to be. I've noticed my local Rymans and John Lewis slowly fizzle out the Filofax sections and there's barely stock or fun choices anymore when I go for my refills. This followed by this weird experience is probs a bad sign.

Date of experience: Mar 13, 2026

14 days to deliver a really tiny package …

I ordered a pocket diary refill. It arrived 14 days later, small enough to go in a standard small letter envelope, C6.Why does Filofax use Whistl to deliver tiny packets which can go through a domestic letterbox, and which even the tardy Royal Mail could deliver faster. My order sat for too many days at a warehouse instead of being delivered. Never again. I would have given zero stars if I could.

Date of experience: Jan 24, 2026

IT incident at Filofax

An update to my earlier review below:Customer Services contacted me on 21/01/26 to say that my order has been refunded due to an IT incident which has meant that they have been unable to process any orders. They were most apologetic.On 8th January, I ordered an A5 original organiser. They quickly took the payment and confirmed it. It is now 20th January and I have heard nothing despite 3 emails. As people have said, their customer service is non-existent. This is not what you expect from a company like Filofax when you spend more than £100 on a product. I advise you to shop elsewhere.

Date of experience: Jan 20, 2026

Non-existent customer service

Absolutely disappointed with the non existing customer service. Received my much anticipated order, the monogram on my planner (which feels very cheap and not luxurious at all for a leather cover) is missing, I contact on several channels and instead of a response, I receive a refund for the missing personalisation. This was a birthday present and you have taken all joy out of the purchase. I no longer wish to own a Filofax and can say this is one of the worst experiences I’ve had with any brand and not something I expected from a “luxury” brand like yours. Will definitely look for an organiser elsewhere and advise anyone not to purchase from you.

Date of experience: Jan 14, 2026

Very slow shipping

Very slow shipping. It took them 13 days to hand my order over to a courier, and they tell me it could take 15 days after that to deliver. I should have just ordered on Amazon, because the order would take 3 days, not 3 weeks!

Date of experience: Jan 13, 2026

Rubbish delivery timescales

Date of experience: Jan 11, 2026

Order from Cult Pens instead

If your in UK use Cult Pens not Filofax. Ive been waiting far too long to recieve items. I ordered 12 days ago and the items only just sent to carrier.

Date of experience: Jan 10, 2026

Notable Dates Do Not Include Jewish Holidays

I’ve been using this system for twenty years and although the paper has gotten flimsier, I continued to use the A5 system because I like my binder. Next year I will be changing to a different company because under Notable Dates they include Chrisitan Holidays but omit Jewish Holidays. This is insulting to people of the Jewish faith. Sadly, there's enough anti-sematism in the world- Filofax does not need to contribute to it.

Date of experience: Jan 05, 2026

Zero service - shoddy products

I placed an order, for which I received a very quick confirmation. I then waited the mandatory 9 working days (2 weeks) to receive the items. All seemed OK, except that a pen did not work (such a simple thing). However at over £10, a non trivial loss. I have tried all manner of means of contacting them for a replacement, but to no avail. Truly shocking. This is a business that calls itself a leader in its field. I will seek an alternative supplier for the diary refills next year.

Date of experience: Nov 28, 2025