Review Time
I'm writing for the Swedish filofax website where I placed an order a week ago. I should've checked Trustpilot first, but I was naive and thought that since Filofax is a known company, nothing could go wrong, right? At least that they would have a decent customer service, but no. They don't seem to even have one. The order confirmation was sent right after I placed the order, but after that... nothing. It has now been a week and I've sent emails asking about why there is such a delay but have yet to recieve a response. The website states that they send orders in 1-3 days and it can take up to 5-7 days for the package to arrive. It has now been 7 days and it hasn't even been sent yet! I hope they agree to cancel my order and make a refund, since now I've bought the items from somewhere else. Very disappointed, I will never buy from Filofax website again.
Really wish I had read the reviews first.As others have said the personalisation took an age to do - then did not save. I emailed them about this three times and got zero response. I placed my order and its stuck as "ready to be shipped" but has not been and yet again they are not replying to my emails. I will not bother with them again and would advise anyone reading this before making a purchase to go elsewhere. They cant be bothered to reply to customers but are happy to take customers money.No thanks!
Disappointed at wasted time - very poor personalisation experience My wife bought me a leather A4 organiser last Xmas.Thought I would purchase a personalised diary.Ist attempt about 1.5 hrs but didn’t save2nd attempt about 1.0 saved but trying to add to trolley and stuck at 30%What’s going on please ?Good things take time…30%Please be patient while we prepare your personalised product. If you close this tab your order could be lost and you will unfortunately need to start again
I have an older organizer that I like and I ordered refills from the official website:- transparent envelopes (top opening) - made in China - are 1-2 mm wider than the older ones I got years ago, together with the notebook. They stick out too much, just enough to be annoying and interfere with the pen holder. They fold when I close the organizer, being pushed by the pen holder. The quality is... none! Too thin and flimsy compared to the old ones, the top cut is not that easy to open compared to the old ones and there's a risk of cutting my skin if I'm not careful when flipping the pages.- zip closure envelope - made in China - brilliant idea, worst possible execution. Those are narrower than the ones I mentioned above and don't interfere with the pen holder or closing the organizer. However, those are also too thin and flimsy, the same cheap material as the other ones, but the worst thing about them is that they are too narrow. The zipper is underneath the pages and makes it impossible to write because the pages don't lay flat. I won't move them around all the time, depending on which part of the page I'm writing.- plain white paper refills - made in China - are more towards the printer paper, less shiny and smooth than the old ones that I got in the past- plain coloured paper refills - made in UK - slightly thicker than the white ones, but still without that smooth/shineI returned the pockets, kept the papers, and now I'm waiting to see how quickly they will process the refund. The only reason why I give 2 stars now instead of 1, is because the papers have the same size as the old ones, and fit the organizer. And so far it seems the absorbency/bleed through are no different as for the old pages I have.I'll come back with an update about the refund process.LE: I got a notification message about the refund today (5 days after I sent the pockets back), probably it'll take a few days for the transfer to complete.I don't know if it was processed that fast because I wrote the above review, or if they improved their services.
What a shameful experience. I’ve been buying Filofax products for 25 years and have used my organiser since I went to uni. Wanted to pay £250 for a new set of products but their *overly complicated* personalised website system kept crashing. No way to talk to anyone, just a web form. Asked someone to call me so I could give them a telephone payment and got a reply saying not to use Safari and not a mobile. I was using chrome on a computer. Another heritage UK brand, lost to its arrogance, that doesn’t care about its customers. Preach on about the quality of their product and wonder why people pay a tenth of the price to shop at Amazon. You are so far behind. Very sad.
Bought Malden personal size organisers and they are really bad quality, one came extremely wrinkled (pink) and another had faulty rings (stone). I sent them back and paid postage, it’s been delivered on Monday 12th and I’ve been waiting for refund ever since its 21st. I decided to email them and they dishonestly saying they haven’t received my orders and to give them tracking which I did. I have no other option but to file a charge back. Overpriced for what it is, bad quality or wrong items sent and in addition dishonest.
I am writing you to express my disappointment and anger with this product.I live in Australia and purchased an A5 Filofax Classic Organiser almost 10 years ago. It was the top of the range leather A5 organiser on the market, the cover is stamped as: Filofax Classic A5 Organiser, Italian Leather.I had much pleasure using the organiser in my psychotherapy practice for about 5 years until my retirement.As a lover of leather, I kept the organiser well oiled at all times, and to date, it looks new, except for the fact that a very thin film that looks like cling-wrap, lifted and is peeling off the surface of the cover. It is obvious that this product isn’t made of real leather! (I attach photos)I know that my organiser is no longer protected under warranty, however I believe it was misrepresented as a leather product, that it was wrongly sold as the top of the range, and I find it difficult to reconcile with the high reputation of Filofax.I contacted your Australian representatives/agents and was informed that the product was no longer under warranty and that legally only a small percentage of real leather has to be included in order for the product to be advertised as ‘real leather’.Naturally, I am not satisfied. I would appreciate a more satisfactory explanation.IMG_4360.jpegIMG_4361.jpegIMG_4362.jpeg IMG_4363.jpeg
Filofax advertised a 20% discount but when I used the code it ‘did not apply’. I have checked the written requirements and my purchase should have qualified so I can only assume this company now advertise falsely. I have been a customer for 35 years and use to consider them a reputable company.
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