Review Time
PSA to all business owners doing business with Worldpay, LLC, a credit card processing company located at 8500 Governors Hill Dr in Symmes Township, Ohio 45249:
I own and operate a small motel in Southern Illinois. I signed a contract to be on a monthly cycle with Worldpay back in July of 2025. According to the contract, my customers were supposed to pay for all the credit card processing fees, and I was given a sign from Worldpay to hang in my front window which let my customers know that processing fees were being added to all credit card transactions. Worldpay was supposed to charge the fees up front automatically whenever I ran a card, but it was very inconsistent; sometimes they would charge the fee, most of the time they wouldn’t. At the end of the month, they would then turn around and charge me for the processing fees that they forgot to charge when I ran the cards. As a result of this ineptitude, they owe me $891.38 accrued over the period July 2025 to December 2025, and they refuse to refund me the money.
I sent a complaint to the company, and a guy named Phil sent me an e-mail and said that their salesperson (Michael Jaffe) who set up my account made a mistake and they would take care of it. After several days with no follow-up, I received an e-mail from a lady named Kim Helmick, which stated that someone would call me to discuss my issue. This also never happened, even though I’ve sent many reminders. This company is a bunch of crooks. Very unprofessional, severely lacking in customer service, be very careful dealing with them. I am writing this in the hopes that it saves at least one person from falling victim to their trap.
We switched from one service to another due to the fees, and the support team was incredibly helpful in guiding us through the legal setup. In a complex and technical environment, they simplified everything and walked us through each step. Their personalized service was a refreshing change, allowing us to ask any questions and receive prompt responses. We truly appreciated their assistance!
Since there has been no reply to my emails, I am compelled to express my concerns here. You assured me that my funds would be accessible after four months, yet six months have passed without any sign of reimbursement. Additionally, there has been no communication regarding my customers' refunds. It feels like my money is being withheld, and at this point, it seems nothing short of a scam.
Funds have been frozen for the entire 120-day duration outlined in the company's own terms, yet despite numerous attempts to get an update, I have not received any substantial communication or resolution. The review period has concluded, and there seems to be no contractual or regulatory reason for continuing to withhold the funds. My requests for confirmation and release have gone ignored, leaving my business without access to money that is rightfully ours. The lack of transparency, inadequate communication, and inaction after their specified timeframe is extremely troubling. Holding funds for months and then failing to respond once that period is over is unacceptable for a payment processor dealing with crucial business finances. Given this experience, I would certainly not recommend this company to any business that prioritizes reliability, transparency, or prompt access to its own funds.
The representative provided outstanding assistance in securing an excellent deal for our company, keeping us informed throughout the entire process, which he made very straightforward. We would gladly recommend his services to other businesses.
An excellent experience right from the beginning. I worked with a representative who was extremely helpful throughout the process. Our previous setup was inadequate, and they addressed past issues effectively. We now have a card payment system that suits our needs perfectly.
Outstanding service from a representative – they were professional, efficient, and very easy to collaborate with. Communication was clear throughout, and they delivered exactly what we required, exceeding our expectations. I would gladly work with them again and highly recommend their services.
Our experience with the provider throughout the year has been very positive. The service has been reliable and user-friendly, addressing any payment or chargeback concerns promptly. I want to highlight the support from a specific representative who has been exceptional this year. They respond quickly, communicate effectively, and are genuinely helpful regarding rates and features. Their proactive approach and willingness to collaborate have greatly enhanced our overall experience with the provider. I highly recommend both the company and this representative for their professionalism and customer support.
We recently transitioned to a new service from another provider and found the changeover to be very easy. The new card machine and dashboard are user-friendly. The representative we dealt with was very professional and helpful with all our inquiries, making the process a pleasure.
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Worldpay is a global leader in payments processing technology and solutions for our merchant customers.
We operate reliable and secure proprietary technology platforms that enable merchants to accept a vast array of payment types, across multiple channels, anywhere in the world.
