Review Time
I ordered a crimson coat recently, and while the delivery was prompt, the item I received was vastly different and of inferior quality compared to what was advertised. When I tried to return it for a refund, I faced numerous obstacles, with the company offering only credits or imposing a hefty $65 shipping fee for returns on the $79.99 item. I've reached out to the BBB to report this situation. I wish I could show the stark contrast between the advertised coat and what I actually received. I strongly advise against using this service; their practices are questionable and customer support is lacking.
I had an incredibly disappointing experience with a recent purchase from a seller. I impulsively bought a jacket, but when it arrived, it was completely different from what was shown online. The color was incorrect, and while the style was somewhat similar, it was not right. I also opted for the hassle-free purchase insurance. Frustrated with the product, I wanted to return it immediately. I reached out to the seller through their online chat. After a few hours, a representative responded to my return request, apologizing for the inconvenience and suggesting I select new items from their stock instead of a refund. I expressed my discomfort with this and insisted on returning the jacket for a full refund. The representative then offered a partial refund instead, without requiring the return, but I was not interested. Now, despite my inquiries about return shipping costs, they have stopped responding. I've even contacted the appropriate authorities to see if I can reverse the charges.
I ordered a crimson coat from a seller about a week ago, and it arrived quickly. However, when I opened the package, I realized the coat was not only different but also of much lower quality than what was advertised. I attempted to return it for a refund, but now I'm getting the run-around with offers of credits instead. If I want to return the coat, I’m told I must pay a steep shipping fee. I've reported this seller to the appropriate authorities. I wish I could share images comparing the advertised coat to what I received. I strongly advise against purchasing from this company; their practices are questionable, and customer service is lacking.
I ordered a jacket and paid extra for expedited shipping, but it never arrived. I had to contact customer service, only to be informed that the item was out of stock and I needed to choose something else. I requested a refund and haven't heard back since. I strongly advise against purchasing from this so-called company.
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