Review Time
I have been waiting for more than a year for my windows, skylights, and balustrades, and the experience has been incredibly frustrating. Communication has been nearly nonexistent—the company's director does not respond to calls, emails, or messages. When updates do come, they only offer false reassurances about manufacturing progress and delivery timelines. I will continue to post updates here to document how this situation unfolds. If it were possible, I would give zero stars.
I have been waiting for my windows, skylights, and balustrades from the company for over a year now. This has been an incredibly frustrating experience. It’s nearly impossible to reach the representative as they ignore all calls, emails, and messages. The few updates we receive contain misleading information about manufacturing progress and delivery timelines. I will continue to post updates on this ongoing issue. If it were possible, I would give zero stars.
I have been waiting for my windows, skylights, and balustrades for well over a year now. It has been an extremely disappointing experience. It is impossible to reach the representative as they avoid all calls, emails, and messages. The few messages we receive make false promises about manufacturing progress and delivery dates. I will provide regular updates on how this situation develops. I would seriously give no stars if that were an option.
I contacted the company to install a small reinforced glass balcony at my home. After receiving a quote, we were asked to pay 50% as a deposit before they would send a surveyor. After paying on 3 March 2025, communication ceased entirely. We scheduled a surveyor for 19 March, but no one showed up, and there was no follow-up. We managed to reschedule for 13 May; again, no one arrived. Since then, I have reached out multiple times without a response. It is now 16 September 2025, and after posting this review, they have contacted me to arrange a surveyor for this coming Friday. I believe in giving companies a chance to rectify poor service, so I have adjusted my review while they work on this. I will update my review based on the outcome.
We ordered a glass roof in April and paid a deposit. We were asked to pay the full remaining balance in early July and were given a written installation date for the first week of August. No one arrived, and when we inquired, we were told the roof wasn't even in the country due to a technical issue. There has been minimal communication, and it has disrupted all our plans. We are now considering legal action to get our money back under consumer protection laws. I am surprised by all the positive reviews, as my experience has been far from satisfactory. Think carefully before spending your money!
The company delivered and installed glazing for our new extension, and the entire process was seamless from start to finish. The team was professional and efficient, and the quality of the glazing is exceptional. Highly recommend for anyone seeking premium glass solutions!
We are so pleased we chose this company for our project. We had all our windows custom-made along with two sets of bi-fold doors and two sliding doors. The staff was friendly, and the after-service was also commendable. Many thanks!
I love my new doors and picture window! The minimalistic design and effortless operation are fantastic, and they look incredible. The company was very helpful in resolving a mistake we made with the frame design. Be sure to check your drawings carefully when ordering. Great product!
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