Review Time
We have been with Firefish for nearly 5 years, the onboarding and migration was smooth, the product is great, our businesses are aligned and I feel they are approachable and knowledgeable. Our Customer Success Manager Scott is great, proactive, reactive and "gets" recruitment from an operational and commercial viewpoint which helps greatly in managing what we require of our Recruitment CRM.
I've been a Firefish customer now for nearly 8 years and in that time it's really come on, as a product. However, for me, it's the customer service from the support team which never fails to deliver. David, Katie and the team are always so helpful. I've just had a call with David this morning to help me with an issue I've been having. They respond quickly, they always give sound advice and always leave an extremely positive impression. Cheers again!
My experience with Firefish has been really good. The system is very easy to learn, and the way all the functions complement each other makes it straightforward to use day to day.The team have been great – customer service is excellent, communication is clear, and any queries I’ve had have been dealt with quickly. They’re always on top of things, which has really impressed me.I’d highly recommend Firefish to anyone in recruitment. It’s simple, effective, and makes the whole process very easy to manage.
Firefish is an amazing company offering a powerful and intuitive recruitment CRM. The team is exceptionally helpful and always willing to go the extra mile to support users. The wealth of guidance and online resources available makes navigating and optimising the platform easy and efficient.I especially love that Firefish is evolving organically and introducing features like AI into the administrative side of the recruitment software is a real game changer. These additions/improvements support the process by streamlining back-office tasks, allowing us as recruiters, to focus more on people and placements. It's exciting to see a platform that's not just keeping up with the industry but actively shaping its future.As a small business, the Firefish CRM platform offers excellent value for money, with seamless integration into in-house systems and external job boards allowing us to maximise job advert visibility and streamlining our recruitment needs.
Firefish have been partners of TEAM for over 10 years. They support a significant proportion of our members with their CRM products, backed up with great service too. On top of that they are forever adding features that enhance the product, provide really valuable insights monthly into what's happening in the market, and Wendy CEO (or Chief Fish) is a great thought leader on AI in recruitment and gives the industry sound updates, tips and guidance on what's happening so fast in the recruitment sector.Plus they give all my members at TEAM a great discount too! Many thanks Firefish!
We've been using Firefish for around 7 months now and its been a great experience so far. Their implementation team have been fantastic in getting everything up and running, dealing with a mountain of configuration requests along the way. Greg in particular has been a god send, supporting me, our whole resource team, marketing and payroll in the initial set up period and beyond. Highly recommended.
Wendy has an incredible team at Firefish, they are all extremely helpful and supportive. To any new business setting up they really do offer a great package that suits your budget and with regular check ins and ensuring all going smoothly. They are always on hand with live demos to help you with any issuesIts easy to use and I can change text and images anytime I like easily. Love the Fish!
We’ve been using Firefish for many years and it’s been a really solid CRM for our team. It’s easy to use and helps keep everything organised. The support team are always really helpful and quick to respond whenever we need anything. Our account manager, Louise, has been fantastic, always there to help us with new features and processes. Would definitely recommend!
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Accelerate profitable growth with data driven intelligence.
Recruitment CRM software that maximises revenue per recruiter by putting data at the heart of your recruitment agency.
