Review Time
For me Firefish isn't just the best recruitment CRM but the best provider. From the first interaction of booking a demo the process was seamless. From an in-depth discovery call to make sure Firefish was a good fit for my business to a detailed demo of the product that was tailored to my needs (not generic like other demos I've experienced).Alan was there at every step answering all my questions and explaining how different features would help me improve our processes.After signing up, the onboarding and customer teams have been superb in helping me set the system up to work best for me.The CRM itself does everything I need it to do. From core functions like an easy to navigate ATS to automation features like Talent Pools and the built-in AI.It's clear Firefish was built with Recruiters in mind and has certainly makes my job easier. From my experience to the system I couldn't recommend Firefish enough.
We have been using Firefish Software for several years and are very happy with the service. The software itself works great, very easy to manage applications and jobs. The customer service is 5-star, they are always super quick to respond to any queries and resolve any tech issues you may have. They are constantly improving the system and communication is great with helpful videos, webinar's and emails keeping you up to date with anything new.
We are a Legal Recruitment specialist with approximately 33 users. We went live this week with Firefish and I can honestly say the whole process has been professionally handled and made so easy for us. Having previously moved from Itris to Bond Adapt we were not expecting the experience to be so seamless. Particular shout outs to Aiden (migration and implementation) and Jamie (sales). The migration was handled almost entirely by Firefish which has been amazing and so time saving. The coaching provided by Aiden has been calm, clear, thorough and obviously provided by someone who has been a recruiter in a former live, which is priceless. I would highly recommend Firefish to anyone looking to change CRM.
I have been using firefish for about 4 years and it's always worked well and super user friendly. When I joined my current organisation I started speaking with Katie in the customer service team. She is very personable and helpful with problems. I often have struggled with something and she would create a personalised video from me. She's an asset to the team!
We've been using Firefish for over 6 years now, and it is a good CRM solution for our small business. It is consistently evolving and adding new features that makes our workflow smoother.The incredible support we receive from Katie, David, and Scott have been consistently fantastic - always responsive, knowledgeable, and genuinely helpful. Whether it's a quick question or a more complex issue, they handle everything with professionalism and a friendly attitude that makes all the difference.
As a start up business, having a CRM partner that understood our values and help us every step of the way was crucial. Fire Fish definitely did this and the team have been extremely supportive throughout the process. The support team are incredible and always on hand for all our queries, which makes life easy for us :)
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