fisherpaykel.com

4.9
4.9 Based on 1.1K reviews

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Average Rating

4.9

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5

1.1K Reviews

5 Star
97%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
2%

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_smbt_82
Ash refrigerator mechanic

Ash, a Fisher Pykel Fridge Mechanic, did an excellent software repair having travelled for three hours to get here. Polite, efficient, and quick - perfect. Thank you.

5
Date of experience: Dec 16, 2024
Gunnar Sanders
Dean arrived on time very polite and…

Dean arrived on time very polite and found the fault in a matter of minutes, replaced the faulty part and. So now the dishwasher is up and running problem solved. Great service from Fisher&Pakel.

5
Date of experience: Dec 16, 2024
Mayola Cooper
Extremely Disappointed – Poor Reliability, Expensive Repairs, and Long Wait Times

*UPDATE I had to pay £118 for a replacement part, all for my dishwasher to break AGAIN 3 days later!! Still nothing from the customer care team, no call or email. As of December I have now spent over £900 on call outs to repair the same dishwasher. fraudulent company. I am extremely disappointed with my Fisher & Paykel dishwasher drawer. It’s only 7 years old, and in the last year alone, it has required servicing four times since we moved into our home. We’ve spent over £800 on repairs, and now we’re facing yet another issue with both drawers.To make matters worse, there’s currently a 3-week wait to get a technician out to look at the appliance. This level of unreliability and delay is completely unacceptable, in addition to the £180 call out each time. For a premium brand, I expected far better quality, longevity, and customer service.Spending such a significant amount on repairs within just one year should not be necessary, and it raises serious concerns about the durability of the product. I’ve requested a technician to repair the dishwasher free of charge or a replacement with the £800 spent on repairs deducted.I hope Fisher & Paykel steps up and resolves this quickly. No customer should have to deal with constant breakdowns and long wait times for service. I’ll update this review based on how they handle the situation, but for now, I cannot recommend this product.

1
Date of experience: Dec 16, 2024
Paul was very friendly and efficient

Paul was very friendly and efficient. Sorted out the problem with the fridge quickly

5
Date of experience: Dec 14, 2024
HayzE_Paran090
Repair work under guarantee

Paul was brilliant - arrived in time & nothing was too much trouble - the work was completed quickly & efficiently.A really efficient service from start to finish - thank you!

5
Date of experience: Dec 14, 2024
Alex De Smet
Dean was absolutely brilliant

5
Date of experience: Dec 13, 2024
Nicolas M.
Paul

Paul, excellent

5
Date of experience: Dec 13, 2024
Deanne Sanders
Faulty Filter

We had an issue with a faulty filter. I reported it to the customer service team and Salena was more than helpful. Arranged and engineer, Jiy who was friendly, solution based thinker and sorted out the issue. Great customer service.

5
Date of experience: Dec 13, 2024
Skyler Taylor
Ash was excellent.

Ash was excellent.

5
Date of experience: Dec 12, 2024
Stetson Barnes
Friendly service engineer Jiy

Friendly service engineer Jiy

5
Date of experience: Dec 12, 2024

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