Review Time
We bought a new Fridge-Freezer (it's brilliant) but sadly it had a slight mark/dint on one of the doors. This was caused in transit/installation.The replacement door was ordered and I was duly contacted by Lisa R at Fisher & Paykel to arrange a date and time. We subsequently had a logistics challenge, with the courier delivering the door, and Lisa was incredibly helpful and very quick to respond and resolved the issue promptly. Appointments are confirmed in writing (texts and emails) with reminders.On the day the technician, Dan T, phoned to confirm he was on his way and gave his expected arrival time. Arrived on time and expertly swapped out the damaged door. Both Dan and Lisa were professional and courteous throughout. A great experience and one that backs up the Fisher and Paykel product.
Trevor came and fixed our fridge freezer which had been building up ice and leaking water. He explained the problem and worked very efficiently, which was appreciated as it was a hot day and the frozen goods were saved from perishing! Great service all round. Many thanks.
I’m so impressed with Fisher & Paykel , right from booking the engineer I was kept informed of his location and had an idea of when he was arriving . However the best bit was Irod the engineer, he was so nice and friendly . Irod identified the problem immediately and efficiently . I’m delighted to have the the fridge working again … thank you Irod
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