Review Time
Thankyou so much Rachel Smith at Flight Centre UK. You have made our dream family holiday possible. You found the perfect flights for us at the best price. You also exceeded my expectations in the customer service you gave including booking seats, arranging in flight meal options and answering any questions I had. I would definitely recommend Rachel and go through her again to book flights. Thankyou.
Vicky Barrett was able to identify the best flight options for me, without fanfare or fuss, adding in a hotel booking & transfer from airport to my holiday destination.The whole process was handled very professionally & I will certainly be sharing Vicky's details with friends who are also considering Thailand as a holiday destination.
From entering the shop I felt so comfortable in knowing the team were so welcoming .I was asked to sit down and each step of my plan was ticked off.i felt so welcome dealing with the lovely staff who asked where I was going how long for and the small details I had in plan were meticulously sorted out the ideas I had were lovingly sorted and at a great price to I even got the holiday cheaper than was first told .I'll definitely book with the team again. Such a.nice warm feeling I was taken care of (thank you.i.look forward to my journey
Needed flights to Australia. My family and I have been a few times and used the Flight Centre before. Dealt with Harriet Jenner, patience of a saint! Fast responses, clear communication and such a pleasant experience and a lovely lady!Many thanks!
I was very disappointed when I went to flight centre ealing.After seeing TV commercials and visiting the stand at the Holiday and Travel Show. Despite the name, I was made to understand that The Flight Centre is also a general travel agent.Being an experienced cruiser, I was hoping to book 3 cruises in including flights . As I am in ealing almost every day, I was hoping to book local so I could see a friendly face instead of going online.The way it works is you book your cruise on board and then they transfer the booking to your preffered Travel Agent. This means FC would get the business or commission for three cruises without lifting a finger.The lady I spoke to said she had only booked one cruise and didn't really know how it worked.At this point, I didn't feel she was interested. She said she would need to speak to her manager or supervisor.She said she had a meeting, but I had to prompt her to take my details.I doesn't surprise me that no-one contacted me at all in the four weeks since my visit.If someone does reply to this feedback. Please let me know why you don't need cruise business. Then I can explain to my friends and we won't waste your time.
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