Review Time
After trawling through numerous travel websites and getting frustrated by changing prices and waiting for downloads, I finally decided to try an agent. And I got through to Sohrab who was friendly and patient and willing to try different combinations of flights for me. And he finally got to perfect one for me. I’ll remember that for next time!
I booked a flight at a specific price and paid a £320 deposit.Few days after taking my money, I called them to pay my remaining balance and get the E-ticket, but they claimed the flight was "suddenly no longer available. They were offering the other flights but that was higher than other flights tickets and obviously I want to book the flight that I agreed on.
The person that I booked the initial flight from was Shorab and I had double confirmed with him that I don't want the price or flight change later after I pay my deposit and he reassured me that it won't but today as I spoke to his colleague he keeps on saying that we offered that price on discounts ( which I was never told so) and the price of your flights on other websites are higher than ours so you chose us and refuse to give me my deposit back.
The Scam:
• They refused to honor the original price I paid for.
• They tried to force me into a much more expensive alternative.
• When I asked for a refund, they demanded a £200 "cancellation fee" just to give me my own money back.
They are essentially holding my deposit hostage. This is a dishonest business practice designed to trap travelers into paying inflated prices. Save yourself the headache and book directly with other airline. I will be reporting this to Action Fraud.
After trawling through numerous travel websites and getting frustrated by changing prices and waiting for downloads, I finally decided to try an agent. And I got through to Sohrab who was friendly and patient and willing to try different combinations of flights for me. And he finally got to perfect one for me. I’ll remember that for next time!
I booked a flight at a specific price and paid a £320 deposit.Few days after taking my money, I called them to pay my remaining balance and get the E-ticket, but they claimed the flight was "suddenly no longer available. They were offering the other flights but that was higher than other flights tickets and obviously I want to book the flight that I agreed on.The person that I booked the initial flight from was Shorab and I had double confirmed with him that I don't want the price or flight change later after I pay my deposit and he reassured me that it won't but today as I spoke to his colleague he keeps on saying that we offered that price on discounts ( which I was never told so) and the price of your flights on other websites are higher than ours so you chose us and refuse to give me my deposit back. The Scam:• They refused to honor the original price I paid for.• They tried to force me into a much more expensive alternative.• When I asked for a refund, they demanded a £200 "cancellation fee" just to give me my own money back.They are essentially holding my deposit hostage. This is a dishonest business practice designed to trap travelers into paying inflated prices. Save yourself the headache and book directly with other airline. I will be reporting this to Action Fraud.
My flights details were handled by Alisha Irtaza, I needed specific travel arrangements, which she dealt with patiently, I needed a flight that avoided a connection in London because of how busy the airport is, from my previous experience I found it hectic finding those trains etc, another city I wanted to avoid was Nairobi, our own capital city, too busy, but she got me a flight home to Mombasa after struggling for 2 days. That is why she deserves 5star, in my previous travel to Kenya was the first time she sorted me out hence a call asking for her assistance which after a hectic situation she helped.
Had great and friendly interaction with Ahmed he’s very understanding and helpful and good on explaining things and very patient with me step by step to make sure I understand everything he’s telling me . Thanks I’ll definitely recommend your company . D.C.
My initial experience was excellent - I found a reasonably priced flight, and the service I received from Sohrab was brilliant. When I went to pay for the flight it was no longer available and I was rather annoyed. Sohrab went out of his way to assist and turned a sour experience to a pleasant one. Not sure I would have used Flights and Tickets again if it wasn't for Sohrab
I wanted to say how much I appreciate how Zayn and Sohrab took care of the ticket issue. They were so kind and professional when I asked questions. There was a little mistake, but Zayn fixed it quickly later that evening, working on behalf of his colleague as a team. Teamwork was experienced at a very high level. Their help and support really put my mind at ease. Thank you both; you are a great team.Thomas
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