Review Time
Gurgoan design cafe near sec 70 not good , team rohini pawar , vishal sharma , yogesh. Rajoriya totally all person layer , please do not connect in this team , ghar me se bhi saman gayab kr dete hain inke bande
Very very bad experience do not trust them for my experience I gave the initial payment and the guys absolutely turned on tUs they are not ready to show us the design we finalize the quote on not are they giving the money back we are going to file a case
At the time of booking, presented a modular kitchen design based only on a photograph, without conducting any physical measurement or site inspection. Based on that representation, they collected payment after receiving the payment conduct measurements and subsequently present a different and inferior proposal. then all fraud team active after part payment, then they denied for refund. so i am request to potential customer please dont waste time in design cafe, please save your MONEY, TIME AND ENERGY. DESIGN CAFE ONLY ONE MOTTO " LEARN HOW TO CHAET"
Less than 1. They try to get the booking advance only by manipulating with their words of commitment without any transparency about their policies and timelines. After committing to the required timelines, they simply went incommunicado for 10 days even when there was a whatsapp group with 5 of their representatives. The measurement visit and everything else was delayed. They significantly changed the timelines and started making false promises again when asked for a refund stating their no refund policy (which was never told before). They shared their policies much later. Will not recommend this experience to anyone.
I would rate this less than a zero. They have a very good looking Etsy page. Obviously they’re using AI to respond to customer inquiries. I sent them more than $1600 to build a bench for my recently deceased father to put at his favorite hiking spot. They sent me updates obviously now looking back it was AI and the date that it was supposed to be received it never came. I contacted them and they cut off all contact and they shut down their Etsy page. I was completely reimbursed by Etsy thank god.. This is a scam. It’s not just money but the time and effort that all my family put into gathering money to put a bench up for my father. The time it took to walk through all the hiking trails and hanging rock State Park with the superintendent. Marking out places in working with the entire staff, and this took months and it was embarrassing to say the least I was the lead in the project. My entire family had my trust and their money to put something up for my father, and they took my money and ghosted me. It was horrific.
Normally, I don’t write reviews, but my experience with Design Café – Project Id DC 103874 was so disappointing that I feel it’s important to share, so others can avoid going through the same trouble.We signed up with Design Café in early April 2025. At the start, they promised project completion within 75–90 days, which was acceptable since the agreed handover date was July 2nd. However, the reality was very different.For the first 30 days after signing, there was no communication from their side. Later, we learned that our assigned designer was on long leave, and only after repeated follow-ups was a new designer allocated in May. Unfortunately, the process dragged on — every design change request took over a week (sometimes more), and the design phase stretched unnecessarily until mid-June, again only after multiple chasers from our end. Neither the designer nor the project manager showed any proactive involvement.By mid-June, the second designer also went on leave, and a third one was assigned, forcing us to repeat the entire back-and-forth process. We moved into our new home on July 1st without essential furniture because Design Café failed to deliver on their commitment. Frustrated, we descoped major parts like the kitchen, mandir, and crockery unit and instead got them done by a local vendor — who delivered much better quality.When we tried to cancel the project, we were told the 10% booking amount would not be refunded. I even suggested adjusting the same amount against a TV unit delivery, but they refused. Ultimately, the project was only delivered in September, and to our dismay, the quality was terrible.The wardrobes, for example, had huge gaps in the sliding doors, allowing mice, insects, cockroaches, and dust to enter freely. This completely defeated the purpose of having wardrobes in the first place. When we complained, their response was dismissive — “this is what you selected.” At no point did their designer inform us that such gaps would exist.Overall, the entire experience with Design Café was filled with false commitments, lack of transparency, and extremely poor quality of work. After paying such a huge amount, what we got in return was stress — financial, mental, and physical. Our main furniture is ruined, and we only regret ever signing up with them.I strongly recommend others to stay away from Design Café. They are neither reliable nor professional.
I had a very disappointing experience with Design Café OMR Thoraipakkam. During the agreement discussion, their sales manager Mr. Vimal clearly mentioned that work would start right after sign-off and 10% advance payment. Based on that assurance, I paid ₹1,00,000.However, after making the payment, they completely changed their statement, saying work will only begin after tiling completion. It’s now been over a month — no one contacted me, no measurement was taken, and all my calls are being ignored.When I asked for a refund, the team simply quoted “no refund policy,” even though zero work has been done. This clearly shows how customers are misled only for sales targets.Extremely unprofessional behavior — I would advise anyone planning to work with Design Café to get every commitment in writing before making any payment. I am now taking this up legally with the consumer court to recover my amount.Project ID: DC-1102309Branch: OMR Thoraipakkam
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