Review Time
Just got my trip cancelled. Got text message whit link to where I could claim refund, followed the link and was guided through several steps, and ended up with a voucher instead of refund. Had to examine their web site to find link to refund formular. Also Very poor hot line. Difficult to get through, had to re-call several times because they could not recognize my booking number. When I got through, (some days ago) they did not tell anything about a possible cancellation. Asked if they had any safty precaution due to corona, ie. shielding between seats. NOTHING. They told: You have to make your own precautions, wear a mask. For 7 hours. It is recommended only to wear for 3 hours. I am somewhat fine, the trip is cancelled.
I've been in contact with flixbus multiple times. Not once have they solved my issue.The first time I sent a message I asked for bagage. I was going as an exchange student to Denmark and wanted to bring a lot of items. I sent a message asking about how to book for a second lugage as it wasn't clear on their website. It took over a week to reply and I only got a link to the site I couldn't find my answear on..The second time I sent a message and called as they asked me to call insted. The problem was that I was 4kg over the limit, my suitcase did not exceed the limit for size. I asked to upgrade as I wanted to pay for the extra weigh. I had already sorted and couln't remove everything. Some of it was for a chronic desease so it's thing I NEED to have. The costumer service person talked to me as I was 4 years old, monotone and just said it was nothing I could do. I asked if I could just add another seat instead as it was a lot of seats avaliable. I was told that I couldn't book to seats as they would only assign it to another costumer anyway since I already had a seat.The third and final time I asked for a refund. I forgot to log in to their website, but entered email adress and phone number. I already paid for another ticket the day after, but because of the corona virus the boarder was about to close and the boat I had booked tickets for would stop going so I had to book tickets for the day befaore. Baecause of my illness my ligage was still heavy and some of the equipment expensive so I don't want to let it in an aiplane. The issue was: I did not get the email confirmation and as I was not logged in the ticket was not saved on my profile. I was stressed as we had our exam week that week, and I basicly had to stay up all night to finnish it. The bus would leave in the morning, that was a Saturday.So, some time after booking I wanted to check arrival time. I could not find my booking confirmation on the mail. I even checked spam mail. I checked the website, realised I was not logged on. Checked my bank, the money was reserved. Tried to call costumer service, but no suprise there: It was not open. So I booked a new ticket, wrote my exam finnished and then washed mye room as I had to move out. I wrote the complain when I finally got home.First problem was that I could not send a complaint without booking number. So I included the one I had and told them I didn't have the booking number for the ticket this was about as I didn't recieve it. First mail told me to call. I said I would not call them again as they talk to me as I'm 4 years old. Possibly because english is my second language and it's not easy to find the right words. Or because they're bad. I don't know. They ask me for information and I send it. They give me a voucher, I tell them I can't use it as I'm not in Denmark anymore and I wanted the money back because of an error in their system.They sent me new emails, asking for the same information again and the booking number and to call them. Again I have to tell them I can't give them it because I didn't get it! And that was the reason I wanted a refund, and I asked them to please read what was already written because I've already told them this. And that I won't call them again because they treat me as I'm 4 years old. have already sent them information about the purchase, the purchase date, mail, phone number, card information (6 first and 4 last digits), there was nothing more I could give them because I didn't have any more information. And here is the answear is that theres a fee of 15€ per passanger and they cannot refund me as I didn't pay that much. And lo and behold: another coupon I cannot use. AND I'm not allowed to sell it, but I can give it away. But I don't know of anybody else that can use it either. And even thou they said cancelled trips is refunded, they're not. The date I should be going back was also given as a coupon. And that was for both me and my boyfriend.
Just DONT ever use this company. If anything goes wrong, and you need to cancel your trip - your money is lost. Even if the company cancels the trip - they keep the money. You can get a voucher - but if you cannot use it - your money is lost.Tried to call their "customerservice" but after being rude for some time - I told the person that he was - and he hung up......I have NEVER experienced SO bad service in every way from a company. Use train, other buses or a plain - anything but this firm.
Lars from Flixbus contacted me and asked more details about my booking.They apologised for the situation and I could choose a voucher as refund. I appreciate that they contacted me and least tried to fix the problem after. This is the reason that I give them 3 stars instead of 1 star.I booked a trip on their app for me, my partner and our baby 6 month old. The steps on their app were to choose tickets for 2 adult and a kid between 0-11 years. That was everything and after that I had to pay.We traveled on that day since 5 am from Turkey to Copenhagen by flights and supposed to take Flixbus from Copenhagen to Aalborg at 4 PM. But we were very surprised when we were denied access on the bus, since we didn’t bring a seat for the baby, because that was the rules on the Flixbus busses. Never have we used a seat for her on these busses, other busses or public transport. And it said NOWHERE when we ordered, so how could we know. And then we where just left in Copenhagen - already in to a long travel day with a baby on our arms. And we just wanted to go home. And they didn’t even care or tried to help us out. No refund or anything.We should be informed WHEN booking the tickets, so we could plan or take another way home. We DID bring a baby on the trip and it’s not fair not preparing your customers to these rules!When we were home, we wrote on their site and ask refund our money but after one week they didn't answer and they didn't refund money on those tickets. I would never recommend Flixbus to people traveling with small children/babies. How are you supposed to carry an autochair for a baby with you when traveling?
Claim your business profile now and gain access to all features and respond to customer reviews.
cornbreadhemp.com
theoutlethome.com
rcvs.org.uk
partsbigboss.in
snorefixdoctor.com
memowrite.com
elitebookauthors.com
breckandbailey.com
ogi.wales
giftpay.com
