Review Time
I honestly don't know where to start. First of all, none of the drivers spoke any English. Second of all, the chairs are very uncomfortable and unlike advertised, are very close to each other and there is no extra leg room as advertised. We noticed that some of them had a bit more space (maybe 2 cm extra but that could actually make a difference if you are 190 or over) but there was no way of knowing when booking and buying the seats. Thirdly, there was no way of changing your seats after booking, you could only cancel your whole booking and then buy it again. Moreover, not all busses are equipped with sockets and that would be very useful information so that people can prepare for these situations. All in all, I didn't have a nice experience and I will definitely not be traveling with this company ever again! If you don't offer all you're advertising, why do you even bother to say that all your busses have this and that when in fact you know, they don't? Should I even bother saying that snacks were not available on board or maybe it would even make a difference.
I have used Flixbus often and have generally been satisfied. HOWEVER, they have just cancelled my direct bus from Bruxelles to Copenhagen with two days warning and rebooked me for another with a two hour layover in Hamburg and arriving 8 hours later, meaning that I will have to cancel several important meetings in Copenhagen.Their only answer when I called them is that I can refund the ticket. How is that going to help me two days before departure in Christmas time? NO tickets left or impossibly expensive.I am aware that unforeseen events may occur, but they should as a bare minimum offer some sort of compensation. I have bought one product but end up with a significantly less valuable one with a two days warning. Disrespectful and lousy, clearly they have low regards for their customers. Very sad.
I bought a ticket from Aalborg to Malmö through transfer from Kopenhagen. Between 2 busses there was 10 minutes and my bus arrived to Kopenhagen bus station at 17.22 and Kopenhagen-Malmö bus would depart at 17.25. However, when I arrived to Kopenhagen bus station other bus has already departed. After 2 days, bought ticket again from Malmö to Lund but this time bus did not even show up. Like a joke
I arrived an hour early and waited for the bus at the given location, 9minutes before the bus shouldve taken off, i get a message stating that the bus would be 80-90min late. In the meantime, i was monitoring the app, that showed the bus taking off at a different location, i figured that it had to be repaired, and headed home to wait for the remaining time. I went back to the station arrived 10min before the 80minutes had expired, when i didnt see any bus, i called in.Then i was told that the bus had left on time with 3/4 passengers on it. I was at the exact location i had instructions on from the receipt, for almost 2hours that night waiting for a bus, that never showed. And the ONLY message i had received was that it would be late by 80-90min.I was offered a rebooking, for 8 hours later. Thanks!DO NO TRUST!
Bus from Hamburg to Vejle.PLEASE do not travel with Flixbus. This company has an awful history with picking their drivers. Not only do they barely speak or understand English, but their behaviours are absolutely awful. I do not recommend anyone to travel with Flixbus. The drunk bus driver was picking up a fight with a truck driver, to the point where he got out of the bus to attempt to break the truck driver's window. He was spitting on the truck and acting very violently - not professional at all, and very dangerous to drive inebriated to say the least. The truck driver called the police on the bus driver, and he was arrested a few minutes later. The rest of the passengers and I were stranded on the street by the police in the cold, and we had nowhere to go. I was forced to take a taxi to the nearest train station, and had to pay for a whole new ticket to Denmark instead.
I bought a bus trip from Rome to Copywith FlixBus.I started my journey from Rome to Munich on Friday evening at 9 p.m. we arrived at Munich at the scheduled time. After two hours waiting time I went on a bus heading Berlin. When we reached Regensburg (south east Germany) the driver ordered the whole bus out nearby the railway station. He claimed that the bus was ‘kaputt ‘ (broken) It was about 12 degr. C and we waited 2.5 hours on the street for a new bus - in vain! Then 8 people incl. the writer took a train to Leipzig with several changes. Nevertheless, we could follow the driver’s bus halbverdaute to Berlin via Flixbus’ app. Each of us telephoned FlixBus’ office in Germany and everyone got a different answer! We arrived in Leipzig 11 p.m. & I decided to take a hotel in Leipzig. Next day I went to Berlin and from there with the regional train through Germany’s border Flensbudg. As I brought my cycle with me I couldn’t take the fast EC train through Germany. So this resulted that i arrived in Copenhagen on Monday morning 04.30 a.m. i.e. in the 4th day!I never ever take FlixBus anymore. The office in Germany didn’t bother to pay all the extra expenses let alone give an apology! Be careful when you buy a ticket with FlixBus as the have a MISERABLE customer service!!
Awful service! I paid extra for seats, and when I got on the bus, those seats didn't exist! Bus driver told me that was just tough luck so I spent a 4 hour journey sitting alone when me and my bf paid extra to sit together. Will not be buying again, I'd rather pay double and then travel together
I order a ticket from Viborg to Copenhagen. Later there is a break on Fyn and the driver tells us we have 15 min. Also he tells that due to some accident there will be a break around the bridge for 45 min. Driver leaves the reststop after 12 min. My fellow passengers tell him that im still standing outside but he refuses to stop. So im standing there without EVERYTHING except my phone. I call costumer support but no one can help ? I get to different people and not one of them can offer ANY help. In the end I have to pay some total strangers to get a lift to Copenhagen where I jump on a Metro to get to central station to catch the bus and get my stuff. I make it and the driver is really sorry or something. Next day I fill out the survey from you and now I realize that NO ONE FROM YOUR COMPANY EVER READS THOSE THINGS because that was more than a month ago and I did not hear one single word from FLIXBUS. So I can conclude that FLIXBUS will leave you and they will NOT do anything - even after you talked to two service employees, the driver and took my time to write you. What an extreme lack of service and responsibility. SO if you think about using this company this is what you pay for : Not to get to your destination and when u need help u dont get any at all and after you dont even get a "we are sorry" -
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