Review Time
I booked a bus ride from Barcelona Nord bus terminal to Perpignan at 8pm on 03/11/2024. On the morning of 03/11 at 10:32am I received an email from Flixbus informing me that the bus I was booked to travel on had been cancelled. But instead of offering me a refund or any choice in the matter they simply rebooked me onto another bus at 6pm the next day, 04/11. This rebooking happened automatically with no input from myself; at the same time I received the cancellation email, I received a separate email with the new booking details. I contacted them to inform them that I was not able to travel on 04/11 and would instead require a refund, and I received an acknowledgement email from their support service, but no further communication or refund. I had to make alternative travel plans to return home to Perpignan on 03/11 earlier than originally planned and cut short my stay in Barcelona.
Flixbus is dangerous and incompetent. On June 23rd, my bus from Paris to Brussels turned into a nightmare: • The driver abandoned the bus, leaving us stranded on the motorway in the middle of the night. • No communication, no safety measures, just passengers exposed to speeding trucks and cars. • Police had to intervene, and we waited hours for a replacement driver. • FlixBus refused to take responsibility, ignored my complaints, and only refunded my ticket (€26.97) after weeks of chasing them.This company is a risk to passengers’ lives. Avoid at all costs!
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FlixBus est un fournisseur de transport en car qui relie quotidiennement les grandes et moyennes villes à travers sur un réseau européen étendu. Depuis la fin du monopole des trains et la privatisation du marché des bus longue distance, FlixBus propose une mobilité contemporaine au meilleur prix. Les cars de FlixBus ont été lancés le 13 février 2013 avec trois lignes en Allemagne. Aujourd’hui, grâce à 10 000 liaisons quotidiennes à travers l'Europe, un réseau de partenaires solides et un système de billetterie innovant, FlixBus est devenu l'une des plus grandes entreprises de cars européenne.See more
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